21 days old

Salesforce Business Analyst

Perrigo
Allegan, MI 49010
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  • Job Code
    132721764
Perrigo

Perrigo Company is dedicated to making lives better by bringing high quality and affordable self-care products that consumers trust everywhere they are sold. Help us do it.

We are currently looking for a Salesforce Business Analyst to join our team in Allegan, MI or work remotely with expectations to be available to come into the Allegan office when needed for meetings and projects.

Facilitate maintenance and enhancement of the Salesforce platform for the CSCA Sales and Marketing teams. Drive enhancement efforts to completion by gathering and assessing user requirements with stakeholders and provide configuration and application support to the teams enabling enhanced productivity, reporting capabilities, and collaboration. Support efforts to grow the use of Salesforce, through new applications and technology as needed. This position works closely with the Sales and Marketing team members as well as IT&S and other various cross functional groups.

Knowledge, Experience and Education:

  • Excellent analytical skills and experience in configuration, change control, verification, and validation processes, as well as risk management techniques and methodologies. Ability to interact with end users at many levels in organization is essential.
  • Bachelors degree in computer science, CIS (business), IT, or a related field, combined with a minimum of 3 years of progressively responsible experience in a wide variety of applications.
  • Salesforce Admin Certification along with 3-5 years Salesforce platform experience preferred.
  • Experience developing and maintaining Visualforce pages, Apex classes and triggers
  • Advanced Excel skills and all Microsoft Office Applications required.
  • Ability to work independently and set own direction as well as be part of a team.
  • Demonstrated individual contributor leadership and communication skills.
  • SAP interface functionality knowledge and skills a plus.
  • Experience working on Agile teams preferred.
  • Some travel may be required (Minimal).

Duties:

  • Technical resource for the Salesforce platform on the CSCA Sales Operations team, partnering with team members as well as other departments including IT&S, to execute identified enhancements on the platform. Advises on future state processes based on Salesforce solutions and limitations.
  • Executes standard and custom object configuration, workflow automation via workflow rules, process builder, and flow. Creates and maintains reports and dashboards across functional groups as well escalating issues to that need addressed.
  • Identifies, diagnoses, and resolves issues within Salesforce, along with escalating to IT when needed. Ensures implementation of enhancement efforts are configured without issue and follows validation protocols and testing methods for implementation. Troubleshoots basic hardware, middleware and software issues for Sales and Marketing teams, and escalates into the TAG system. Responsible for following up on open issues to ensure timely resolution, escalating as necessary.
  • Development and maintenance of best practice processes, tools, and dashboards for Sales and Marketing related to use of Salesforce. This will include routine updates to documentation as new functionality is added or processes are changed.
  • Evaluate, recommend, and assist with implementing best practices with regards to system maintenance, security, release management, data integrity, duplicates, backups, etc. This includes keeping data up to date within Salesforce platforms. Specifically, enabling accounts and permissions for Sales and Marketing, while maintaining accurate assignments to reflect active account responsibilities.
  • Supports efforts for system upgrades, accessing impact to users and providing guidance on training needs to Process Design Analysts.
  • Responsible for supporting work with external vendors and partners as they are engaged.
#DIV

Equal Employment Opportunity/M/F/disability/protected veteran status.



PI132721764

Posted: 2021-03-26 Expires: 2021-04-27

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Salesforce Business Analyst

Perrigo
Allegan, MI 49010

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