Job: Sales Support Coordinator

ABOUT BRASKEM

Every day, Braskems 8,000 team members work to improve peoples lives through sustainable solutions in chemistry and plastics.

We pride ourselves on a culture that promotes diversity and inclusivity (D&I) encouraging its team members to be who they are, following the motto: You are free to be you. This mindset adds value to the organization by unlocking untapped potential. Braskem promotes collaborative behaviors that encourage new ideas and different perspectives as part of their personal development.

At Braskem, team members have autonomy to build solutions and are encouraged to explore their career interests, building their own path. We strongly encourage people with all different backgrounds and experiences, of all races and ethnicities, abilities, and people from the LGBTQIA+ community, to apply. As a global organization, Braskem offers competitive employee benefits such as parental leave and educational reimbursement.

Braskem America is an indirect wholly owned subsidiary of Braskem S.A. headquartered in Philadelphia. The company is the leading producer of polypropylene in the United States, with six production plants located in Texas, Pennsylvania and West Virginia, an Innovation and Technology Center in Pittsburgh, and a new operation in Boston focused on leveraging groundbreaking developments in biotechnology and advanced materials. For more information, visit www.braskem.com/usa.

Department: Sales Support

Location: Philadelphia, PA

Travel Involved: 0-5%

Description:

Ensure that all client requirements are met through effective and efficient order processing and follow through with clients and appropriate departments (Credit, Accounting, Supply Chain and Transportation). Promote the sales initiatives through effective communication and developing strong client relationships.

Key Responsibilities Include:

• Receive and process client orders from receipt to invoice through all phases of the Braskem system. Expediting the process if necessary.
• Act as the key contact for clients, sales, and other internal teams by understanding the clients needs and communicating those needs.
• Develop and maintain good working relationships to effectively meet client requirements. Ensure client requirements are met for all orders by monitoring orders, requests and product movement.
• Investigate and resolve client problems and claims.
• Coordinate product returns with clients, sales and supply chain.
• Coordinate supply commitments during times of short supply or volatile market conditions.
• Support Account Managers with client updates, debits, credits, requests for product samples and setting up new accounts.
• Assist in the verification and investigation of pricing disputes.
• Work in a team environment providing help and back-up support as required.

Requirements:

• Bachelors Degree, or 5 years Equivalent Experience;
  • 2 years of experience and demonstrated knowledge in one or more of the following areas of client fulfillment: client services, logistics/transportation, master data, and supply chain.
• Ability to work in a dynamic, fast-paced environment where accuracy and follow up are essential to success;
• Excellent interpersonal, verbal and written communication skills;
• Strong problem solving analysis and innovative resolution skills;
• Ability to effectively work in a team environment and yet work independently handling multiple tasks;
• Ability to analyze business processes and effect changes to meet or exceed customer requirements;
• Experience and proficiency with SAP and Microsoft Office.

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