26 days old

Provisioning Support Specialist

Curriculum Associates
Tucson, AZ 85704
Apply Now
Apply on the Company Site
  • Job Code

Our commitment to diversity: At Curriculum Associates, we believe a diverse team leads to diversity in thinking, making our products better for teachers and students. If you read this job description, feel energized by what you see here, and believe you could bring passion and commitment to the role, but you aren't sure you meet every qualification, please apply! Above all, we are looking for the right person!

The Provisioning Support Specialist is a member of our Provisioning & Data Services Team and reports to the Senior Provisioning Support Specialist.

You'll be responsible for providing technical rostering support for some of the company's largest customers. You'll be supporting internal customers including counterparts on the Account Management and Account Specialist teams, which will make you an integral member of an award-winning service organization working to insure successful customer implementations. We are looking for applicants with at least one year of work experience, someone who has excellent communication skills, a strong work ethic and foundational technical skills. Most importantly we are looking for quick learners ready to kick-start their careers.

The impact you'll have:
Insure customers have a positive experience as they begin and progress through their academic year
Provide technical troubleshooting when students/teachers/administrators/enrollments are not rostering as expected
Support the Account Management/Account Specialist teams by ensuring that customer data is integrating smoothly into the i-Ready platform
Participate in a continuous improvement process to identify and deliver new tools, technologies and processes that transform our service delivery framework

What we're looking for:
Successful candidates will thrive in a fast-paced environment and demonstrate a record of achievement:
1-2 years of experience in a professional environment
Strong problem-solving capabilities and ability to develop creative solutions in a dynamic, high-volume environment
Working knowledge of Microsoft Office Suite software, particularly Excel formulas for data manipulation
Excellent communication (verbal and written), interpersonal, and organizational skills
Self-motivated and detail-oriented, with ability to learn new skills quickly
Ability to multi-task and adhere to established processes
Ability to create/maintain clear and concise processes and tool documentation
Willingness to perform technical and operational activities
Willingness to work flexible hours to support student and educator needs

Tucson, AZ or Billerica, MA

10:30am -7pm (Eastern Standard Time)

Commensurate with experience; excellent benefits

Start Date

Posted: 2020-12-23 Expires: 2021-01-24

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Provisioning Support Specialist

Curriculum Associates
Tucson, AZ 85704

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast