1+ months

Production Manager - Journals

Oxford University Press
Cary, NC 27513
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Oxford University Press

Content Operations/Production

Posted: June 22, 2021
Cary, NC, USA

Education changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. Like the University of Oxford of which we are a part, we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our mission. It is why 100% of the money we make is reinvested into education and research. It is why all 6,000 of us in 52 countries care deeply about reaching more people, in more places, with world-class learning and research materials and services.

More about OUP

Make Your Mark, a career with impact

About the role

To manage a team of Journal Managers within Production responsible for the production of a portfolio of our most complex and high-profile academic journals. To act as part of a management team taking decisions at department level to ensure we respond to changing market needs.
  1. Recruit and develop Journal Managers in Production to ensure they have the skills and demonstrate the performance required to:
  2. Manage the production process for a portfolio of our most complex and high-profile journals to ensure exceptional production performance and service, acting as a single point of contact for external clients and internal stakeholders for queries, instructions and feedback relating to production, responding in a timely and professional manner, relaying information to OUPs suppliers or internal OUP teams to support effective delivery of journal content to tight deadlines, and representing OUPs production services in conference calls and face-to-face meetings with clients, including occasional travel.
  3. Consult with clients on options for all aspects of the production process, making recommendations and highlighting risks to ensure strong, sustainable processes that match client needs and meet client expectations and proactively communicating any updates or changes to the production process relevant to the client, soliciting feedback or decisions where required.
  • Provide regular, accurate reports to clients to an agreed schedule, demonstrating production performance against agreed goals, providing contextual information and analysis, and where appropriate making recommendations to improve processes and performance.
  1. Share accurate reports with external clients to a pre-agreed schedule to support the selection of available articles for future journal issues, and communicate these selections to OUPs suppliers to support timely and accurate publication of issues.
  2. Ensure any feedback or updates to client requirements are promptly and accurately communicated to the relevant internal teams, taking ownership of the delivery and success of solutions and agreed changes, including owning updating relevant documentation and systems.
  3. Undertake routine and ad hoc quality control activities including but not limited to spot-checking copy-edited files, proofs, published web content, and marked proof corrections, following up on errors identified by these checks and by external parties to arrange corrective and preventive action, including (as appropriate) updating documentation, advising the editorial team on requirements for delivery of accepted files, adjusting processes, setting measurable targets, and monitoring the response to feedback.
  4. Act as a point of escalation for internal stakeholders and colleagues to ensure your team is delivering to agreed service levels in all their areas of activity.
  5. Share client feedback to the production management team and lead coordinated activities across different functions within the organization to ensure all teams are delivering a cohesive and consistent client experience, including meeting any contractual requirements.
  6. Understand supplier service offerings to develop and deliver strategies for optimizing production performance and service levels. Identify and implement improvements to workflows to ensure increased efficiency and improved service to clients across the in-house list, presenting ideas to the management team and managing the change to ensure benefits are realized.
  7. Proactively review journal performance data to ensure key performance indicators are met (speed, timeliness, quality, author satisfaction). Where red flags are noted, plans for improvement are discussed, implemented, tracked, and communicated proactively to the client as part of our core accountabilities. Any problems outside of this proactive review are fully resolved, ensuring that problems are addressed promptly and expectations are understood on an ongoing basis.
  8. Collaborate with the Society Partnership Lead regarding society feedback and multi-faceted challenges affecting Society accounts that require input from multiple teams, agreeing goals, and tracking delivery.

About you
  • Demonstrated management potential (line management experience preferred)
  • Excellent communication and organisational skills
  • Experience of managing production of a significant number of products in a publishing environment
  • Experience of successfully managing multiple projects to completion
  • Experience of managing sensitive client relationships (preferred)
  • Experience of managing third-party and freelance vendors (preferred)

Position can be remote or located in one of our offices: Cary, NC/New York/Sunderland, MA

GJC Level: I6 (for internal purposes only)

We are committed to supporting diversity in our workforce and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)


Posted: 2021-06-23 Expires: 2021-07-25

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Production Manager - Journals

Oxford University Press
Cary, NC 27513

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