23 days old

Physician Services Program Specialist (Credentialing, Medical Office, Customer Service)

Mid-Atlantic Permanente Medical Group
Rockville, MD 20852
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  • Job Code
    146122772
Job Category: Human Resources
Requisition Number: PHYSI004827
Posted: 2021-09-02
Full-Time
Regional Office, 18801, 2101 East Jefferson St., Rockville, MD, 20852, USA


JOB SUMMARY

Mid-Atlantic Permanente Medical Group (MAPMG) is seeking a Physician Services Program Specialist to join our Physician Services team. The Physician Services Program Specialist serves as a subject matter expert for new and existing MAPMG physicians in support of MAPMG's tri-jurisdictional licensing and privileging requirements. The Physician Services Program Specialist supports the licensure and hospital privileging processes for physicians by providing concierge support and the use of a web-based credentialing system.

This position may temporarily begin 100% remote due to COVID-19 and will eventually be based in our Rockville, Maryland regional office with the ability to continue to work remotely a few days a week.

RESPONSIBILITIES
  • Provide concierge level service to MAPMG physicians for required licensure and hospital privileging process through a seamless experience including but not limited to anticipating and addressing needs and providing resolution in a timely and effective manner
  • Utilize the web-based system for tracking required licensure and hospital privileging to ensure new applications and renewals are submitted and completed in a timely fashion
  • Adhere to established procedures that ensure license and hospital privileging applications are accurately and properly completed, verified, and uploaded to the web-based system
  • Work closely with Kaiser Permanente of the Mid-Atlantic States Credentialing Department to support the timely credentialing of new and existing MAPMG physicians
  • Work closely with hospitals to support the timely hospital privileging of new and existing MAPMG physicians
  • Prepare/Complete necessary forms, reports, lists, etc. to ensure accurate and timely payment
  • Consistently demonstrate the knowledge, skills, abilities, and behaviors necessary to provide superior service
  • Keep up to date with District of Columbia, Maryland, and Virginia physician licensure policies and procedures


QUALIFICATIONS
  • Bachelors degree in relevant field is required or equivalent relevant experience
  • Minimum of one (1) to two (2) years of relevant experience is required
  • Solid knowledge of state medical licensing and hospital privileging requirements
  • Proven track record of successful change and adoption outcomes with stakeholders and end user experiences
  • Ability to adapt to changes and be effective in a team environment
  • Strong organizational and time management skills
  • Strong accuracy and attention to details
  • Excellent verbal and written communications skills
  • Strong proficiency in Microsoft Office Suite
  • Must be able to learn, understand, and apply new technologies as needed
  • Superb customer service skills


External hires must pass a background check/drug screen.

We are proud to be an equal opportunity/affirmative action employer.

We value our diversity and E/O/E M/F/D/V.





PI146122772

Posted: 2021-09-03 Expires: 2021-10-05

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Physician Services Program Specialist (Credentialing, Medical Office, Customer Service)

Mid-Atlantic Permanente Medical Group
Rockville, MD 20852

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