1+ months

Partner Operations Manager

Cisco
Oeiras, Lisboa 2780-213
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What You'll do
As Partner Operations Manager, you are the Partner's primary engagement contact for delivering key Operations Services. You are able to guide them in how to demonstrate the full network of specialists and capabilities that are available to improve their productivity and growth and help them in the transition of their business into a recurring revenue business model.
This requires you to:
Lead broader Operations matters and be the face of Operations
Connect the dots across different departments and teams
Articulate and position Operations strategy and CPS strategy including Digitization
Understand and be able to recognise the different offers available
Acquire deep knowledge of the organizational set-up to its full extent for each offer
Provide operational guidance on Operations services, business processes, policies and systems, and use full Operations network and other teams in the backend to provide an end-to-end solution to our partners
Who You'll Work With
You will be part of the Customer and Partner Services (CPS) team. We work closely with your peers in-country, regionally and globally and cooperate with the specialists and cross-functional teams across in-person and digital channels. With deep understanding and knowledge of your audience, you will serve as a trusted advisor to the Partners you cover.
Who you Are
You love working in a dynamic changing environment. You'll have a passion for Customer experience, deliver a customized Operational guidance through building in partnership with those Partners an Operational Business Plan that will enable them to address their business needs and maximize their profitability.
What You'll bring
Bachelors + 5 years of related experience, or Masters + 2 or PhD with no related experience, fluent English, fluent German is a plus
Analytical Skills:
You can analyze information and work with others to evaluate alternative solutions to confirm path forward
You have strong planning and analytical skills
Soft Skills:
Confirmed, take-charge attitude, and able to demonstrate flexibility and resiliency
Ability to adapt to changing priorities.
Explain information and effectively lay out pros and cons of alternatives to consider
Developing ability to communicate and drive improvement across cross-functional teams to improve operations metrics and customer satisfaction
Developing project management skills
Strong decision-making, influencing, and negotiating skills at a departmental or region level
You have excellent skills in both written and verbal communications, along with Excel spreadsheets, as well as good listening and strong presentation skills
Advanced PowerPoint skills preferred
Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything - people, process, data and things - and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

GEM20


Posted: 2020-01-24 Expires: 2020-04-13

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Partner Operations Manager

Cisco
Oeiras, Lisboa 2780-213
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