1+ months

Partner Operations Manager

Lytx, Inc.
Framingham, MA 01701
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  • Job Code
    127750118



Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.

Partner Operations Manager
Office - Framingham, MA

Full time
R-1232

Innovation Lives Here

You go all in no matter what you do, and so do we. You want to use your powers for good, and that's exactly what we do at Lytx. Our team is made up of hungry, humble, and capable people who are making a difference every day with technology that helps save lives each year.

Why Lytx:

The Partner Operations Manager is responsible for the overall experience and success of Lytx channel partners and value-added resellers (VARs). They will act as a project manager for all partner related needs, tracks partner requirements, and orchestrates cross-functionally across all departments within the company. This person is also responsible for developing and implementing scalable operational processes that support the growth and success of Lytx partners and will represent the voice of the partner within Lytx, ensuring that partner requirements are fully integrated into Lytx processes.

You'll Get To:
  • Primary contact responsible for onboarding new VAR and Insurance partners and providing ongoing support for existing partners.
  • Collaborate and manage cross-functional team projects and initiatives to support partners.
  • Facilitate training on all product features required for the partner to successfully sell, install and support current and future product functionality.
  • Run weekly meetings and present periodic operational reviews showing project status on all partner initiatives.
  • Act as primary support point of contact responsible for resolving partner and client escalations and ensuring timely and accurate KPI reporting processes.
  • Maintain documentation for partner processes and procedures.
  • Hold partners accountable on processes and project timelines for partner initiatives including new product introductions.
  • Track, prioritize and communicate partners' product enhancement requests with support from Product Development Manager.
  • Responsible for tracking and reporting on overall success of partner and VAR KPI's.
  • Perform other duties as assigned.


What You'll Need:
  • Bachelor's Degree or equivalent combination of education and experience
  • 8+ years Operations or Customer Account Management experience in a fast-paced environment responsible for developing and executing on cross functional action plans to solve operational problems to drive customer (internal/external) satisfaction.
  • Proven experience successfully operating in a role requiring the ability to motivate and influence a matrixed team of individuals at multiple levels within an organization to deliver on complex cross functional projects.
  • Superior listener and communicator - strong oral, written, and active listening skills a must
  • Self-starter with the ability to drive teamwork to get results in diverse, fast paced environments
  • Proficient in project management tools and/or Microsoft Office applications including Word, Visio, Excel, and PowerPoint
  • Knowledge of CRM and ERP from a business user perspective; Salesforce and Netsuite a plus.
  • Ability to travel up to 20%, including some international travel.


___________

Lytx is powered by cutting-edge technology and Happy People. You want to use your powers for good, and that's exactly what we do at Lytx. Our team is made up of hungry, humble, and capable people who are making a difference every day with technology that helps save lives each year.



PI127750118
Posted: 2020-12-23 Expires: 2021-01-24

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Partner Operations Manager

Lytx, Inc.
Framingham, MA 01701

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