23 days old

Mortgage Processing Supervisor- Phoenix, AZ

OneAZ Credit Union
Phoenix, AZ 85027
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  • Job Code
    137301480

Our ideal candidate will:

  • Responsible for monitoring the mortgage loan processing pipeline, supervising the mortgage processing Team and assuring consistent quality of production
  • Be responsible for the day- to-day management of the department workflow
    • These responsibilities include monitoring and supervising the processors to meet the Service Level Agreements (SLA) which include, but is not limited to, Member contact calls, turnaround times and processing metrics
    • Additional tasks include:
      • Quality reviews of mortgage loan handling
      • Providing leadership and mentoring with one on one coaching and individual development
      • Will assist in reviews of mortgage loans for approval and in the training of mortgage processing personnel
      • Maintaining a pipeline of mortgage loans in processing for associate loans and other loans depending on department need
  • Have a thorough knowledge of mortgage processing, credit union operating procedures, the ability to liaison between multiple credit union departments, and be responsive to senior management requirements
  • Be highly member-focused, while ensuring that supervised personnel consistently provide high levels of member service.


Why join the OneAZ team?

Our culture is one-of-a-kind! Youll be joining a team of friendly, hardworking, helpful associates with the same mission guiding all that we do: We exist to improve the lives of our members, our associates and the communities we serve.

We are proud to be an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We offer robust benefits including low-cost medical, dental and vision plans, gym reimbursement, paid parental leave, generous personal days and vacation time, and an award-winning 401(k) program among many others.

Take a look at our career page for detailed benefit information: www.oneazcu.com/about/careers/

A typical day might include the following:

  • Supervises the day-to-day duties of mortgage processing
  • Ensures that personnel are properly trained and will recommend measures to improve performance and increase efficiency
  • Responsible for short- and long-term department planning as it relates to the overall goals and objectives of the credit union
    • This includes development of procedures, facilitation of new product introductions, and employee training.
  • Responsible for meeting department, credit union and government-regulated audit and compliance requirements including pipeline reports, loan submission and approval on the Loan Origination System , HMDA reports, and applicable regulations achieved through audit reviews
  • Review reports on department productivity and service level agreements and recommend to management changes to improve efficiency and quality
  • Be available to processors for general guideline interpretations and questions regarding procedures or specific loan files
  • Employs, counsels, and disciplines assigned personnel
  • Ensures that appropriate documentation is maintained
  • Evaluate personnel work performance by preparing annual reviews
  • Assists in guiding personnel to achieve their goals
  • Assist, as requested, in training processors, loan officers and others involved in the mortgage business line
  • Validate accuracy of all income, loan-to-value, and other calculations; requesting all necessary documentation to complete the process of a mortgage loan for submission or resubmission to AUS. Communicate the loan decision to the members and any other appropriate party in the loan
  • Analyzes applicants financial status, background checks, reference checks, credit reports, property evaluation and property appraisals to assist in determining feasibility of granting loan, when needed
  • Provide compliance with investors on all conventional and special loans offered by the Credit Union
  • Thorough knowledge of all mortgage programs offered by the Credit Union
    • Investors, including but not limited to Fannie Mae and Freddie Mac
  • Thorough knowledge of all federal and state regulations governing credit union lending
    • Particular emphasis on rules and regulations governing real property lending on first mortgage loans
  • Other duties as assigned

Supervisory Responsibilities:

  • Directly supervises a team of up to 10 Associates
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems


Education and/or Experience we are looking for:

  • Bachelor's Degree
  • Five to eight years residential mortgage lending experience
  • Two to four years management/broker experience
  • Construction lending experience is preferred


Additional Notes:

Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws.

All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws.

Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC).

Any individual who meets the definition of a mortgage loan originator and is employed by a federal agency-regulated institution will need to be registered on NMLS.





PI137301480

Posted: 2021-05-21 Expires: 2021-06-22

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Mortgage Processing Supervisor- Phoenix, AZ

OneAZ Credit Union
Phoenix, AZ 85027

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