27 days old

IT Technician

NOVA Parks
Fairfax Station, VA 22039
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  • Job Code
    122940457
Opportunity Announcement 20-08-05
Grade 14
Hiring Salary Range $48,000 - $55,000

The Information Technology Technician assists the IT Administrator in the maintenance and operation of all NOVA Parks' computers, networks, peripheral equipment, software packages, and point of sales equipment. The IT Technician assists in maintaining telephone systems, security systems, and other equipment such as spam firewalls and copiers. Work is performed under the direction of the IT Administrator with some latitude for independent judgment and action. The IT Technician serves as backup to the IT Administrator when the IT Administrator is out of the office.

ESSENTIAL FUNCTIONS (with illustrative examples of work)

Assist in maintenance of computer operations:

  • Assist in troubleshooting problems related to PC's, network and other system hardware and software via multiple support channels such as phone, email, remote, or on-site visits and update online support ticket system.
  • Assist in installing, configuring, upgrading, moving, and administering PC, network/telecommunications systems, ethernet cabling, and components.
  • Assist in researching, implementing, operating, and maintaining software programs.
  • Assist in website maintenance.
  • Assist in inventory control of computer equipment and supplies; disposal of obsolete equipment.
  • Perform basic user account maintenance in a domain network environment such as user creation, email setup, and archiving.
  • Perform computer virus scans using appropriate software.
  • Maintain current working knowledge of hardware and software applications in use at NOVA Parks.
  • Assist in development of and participate in PC and software training programs.
  • Provide computer system advice and support to all NOVA Parks employees.
  • Perform other duties or projects as assigned.

Maintain other systems and equipment:

  • Assist in the upgrade from Microsoft Office Suite 2010 Professional to Microsoft Office 365, including Exchange, for all NOVA Parks' computers.
  • Assist in the installation of Kronos time keeping system hardware to include time clocks to all facilities and provide repair/replacement services as needed.
  • Assist all NOVA Parks facilities with planning, acquiring, and installing telephone and security systems.
  • Assist in the acquisition, operation, and maintenance of various headquarters equipment to include network appliances, copiers, and automated mail machine.

REQUIRED QUALIFICATIONS (minimum)

Education: Graduation from an accredited two year college/university with an associate's degree in computer science or related field, or equivalent combination of education and work experience.

Physical: Non-manual and manual work with strength and dexterity necessary to perform all required tasks, including lifting, stooping, bending, and working in tiring and uncomfortable positions in an office setting; will lift and carry heavy boxes and equipment up to 50 pounds.

Experience: Two to three years of general experience in installing, configuring and troubleshooting personal computers, or equivalent combination of education, experience and training which provides:

  • Some knowledge of personal computers, printers, peripheral devices, switches, wireless access points and routers.
  • Working knowledge of personal computer software and systems including Active Directory, LAN/WAN, WLAN, VPN, Windows 7, Windows 10, Windows Server 2008/2012, MS Exchange 2012. Knowledge of various network equipment such as network firewalls, e-mail spam firewalls, and backup devices a plus.
  • Technician must possess in-depth knowledge of Microsoft Office software and tools.
  • Skill in troubleshooting a variety of computer and network problems including hardware and software.
  • Ability to detect, diagnose and take corrective actions in the event of program or machine malfunction.
  • Knowledge of the operation and use of telephone systems, security systems and other office machines and equipment.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to make informed decisions.
  • Ability to maintain records and documentation.
  • Possession of or ability to obtain and maintain driver's license with a safe driving record.
  • Regular and predictable attendance is an essential function of the position.

Duties and responsibilities are designed to be the essential elements of the job. They do not preclude the performance of related, or even unrelated, jobs which may be necessary to properly and efficiently complete all work assignments. NOVA Parks reserves the right to amend job specifications to meet current needs.



PI122940457
Posted: 2020-08-25 Expires: 2020-09-26

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IT Technician

NOVA Parks
Fairfax Station, VA 22039

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