25 days old

IT Service Desk - TEMPORARY

LIC - HQ
Long Island City, NY 11101
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  • Job Code
    120755179

Overview

This is a temporary opportunity within the IT Service Desk department. This is a great opportunity for a new grad or a current senior student enrolled in Computer Science or similar. This opportunity supports night, overnight and weekend shifts for the Service Desk.



Responsibilities

  • Assist with answering help desk hotline.
  • Enter tickets into our ticketing system.
  • Resolve support issues with documentation.
  • Other duties as assigned.
  • Hours are 5:30PM - 2AM on weekdays. Saturdays and Sundays include the following three shifts: 2AM-10:30AM, 10:30AM-5:30PM, 5:30PM - 2AM.



  • Qualifications

    • Be able to follow documentation and policies.
    • Strong customer service skills (patience, attention to detail, courteous).
    • Ability to work on small hardware issues, including phones, printers, keyboards.
    • Have understanding or experience in the Service Desk setting.


    PI120755179
    Posted: 2020-06-09 Expires: 2020-07-11

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    IT Service Desk - TEMPORARY

    LIC - HQ
    Long Island City, NY 11101

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