19 days old

Information Technology Specialist

JobsOhio
Columbus, OH 43215
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  • Job Code
    128214005

Position Title: Information Technology Specialist
Reports To: Managing Director of Finance and Administration
Appointment Type: Full-Time
Schedule and Hours: Varies as necessary

Overview

JobsOhio is Ohio's private economic development company. Our mission is to help attract, retain and expand companies' job creation and capital investment in Ohio. The economic development delivery model requires strong partnership including JobsOhio, JobsOhio's six (6) regional Network partners as well as local partners.

Summary of Position: We are looking for a qualified IT Specialist to join our team. The ideal candidate is passionate about helping users and learning new technologies. Under the direction of the Managing Director of Finance & Administration, this role is a hybrid between a system administrator and a help desk analyst, managing internal infrastructure while assisting employees with day-to-day activities. The role requires broad technical experience including infrastructure, process documentation, and enterprise applications. The ideal candidate would also have a strategic mindset that works to align with the needs of the business.

Responsibilities and Duties

  • Planning, installing, documenting and supporting server infrastructure
  • Maintain network and infrastructure security
  • Serve as the primary point of contact for all user related issues
  • Respond to inbound troubleshooting tickets through various forms
  • Troubleshoot office technology equipment including, but not limited to: Multifunction printers, smart TV's, videoconferencing equipment, and conference room technology
  • Maintain individual workstations, such as drivers and settings of workstations
  • Maintain the integrity of the network, server deployment, and security
  • Monitor Azure and AWS environments
  • Develop training programs for end-user technology
  • Update and maintain IT inventory for all tracked assets
  • Coordinate with Leadership for continued ongoing and future projects to align with the needs of the business
  • Provide and manage access for numerous systems as well as new hire workstation setup
  • Perform technical evaluations, analysis, and troubleshooting for all supported platforms
  • Collaborate with business units and other stakeholders as needed to implement new platforms
  • Work with outside vendors to manage IT support needs internally
  • Act as backup support to other IT related activities that are needed in the organization
  • Minimum travel for larger events where IT support is needed
  • Other duties as assigned


Education, experience, and skill requirements include but not limited to:

  • Ability to work both independently and as part of a team
  • 5+ years of technical experience
  • 3+ years of managing infrastructure
  • Excellent customer service skills and the ability to work at all levels within the organization
  • Ability to learn multiple platforms
  • Problem-solving
  • Must be detail-oriented, able to multitask, and excel in a fast-paced environment with minimal supervision
  • Must be able to meet deadlines, work with a sense of urgency and have excellent interpersonal skills
  • Ability to handle ambiguity and quickly adapt when changes occur
  • Experience with macOS, Windows, and Windows Server
  • Experience with Jamf is a plus

JobsOhio is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, ancestry, familial status, or veteran status.



PI128214005
Posted: 2021-01-04 Expires: 2021-02-05

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Information Technology Specialist

JobsOhio
Columbus, OH 43215

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