30 days old

Inbound Advisor, Fulbright

Institute of International Education
San Francisco, CA 94108
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Institute of International Education

IIE is an Equal Opportunity and Affirmative Action Employer of Females/Minorities/Veterans/ Individuals with Disabilities.

Organizational Department:

Schedule: Full Time

Education: Bachelor's Degree

Career Level:

Location: Chicago, IL - Chicago, IL 60602 US
Houston, TX - Houston, TX 77027 US
San Francisco, CA - San Francisco, CA 94108 US (Primary)

Job Description:

The Inbound Advisor, Fulbright monitors and advises a medium to large caseload of participants coming to the United States for graduate work. Communicates frequently with participants, monitoring their program compliance, academic or professional progress, and skills development. Handles all emergency situations within assigned caseload, working with the grantee, the external and internal partners, and the Advising Assistant Director to monitor and resolve situations while communicating out to relevant parties. Builds networks with institutional partners and IIE constituents to ensure participant success.

Essential Functions:

  • Serves as main point of contact for a medium to large caseload of (up to and possibly over 250) participants and host institutions.
  • Monitors, tracks, and reports on participant academic or professional progress, conduct, well-being, and program compliance.
  • Provides emergency support, connecting participants to local resources and coordinating follow-up, as necessary. Monitors and tracks grantees throughout an emergency process, providing regular updates to stakeholders.
  • Maintains participant data in CRM, following established processes.
  • Responsible for renewal of grants in coordination with internal and external partners.
  • Assists in the planning, implementation, and program representation at regional events, as necessary.

Job Requirements:

Education and Work Experience:

  • Requires a Bachelor's degree in order to apply a working knowledge of the theories and principles in a specialized field or work discipline.
  • Requires at least two years of related work experience.

Knowledge, Skills and Abilities:
  • Strong understanding of international participants and ability to manage cultural and counseling issues.
  • Broad knowledge of assessment, training, and advising tools.
  • Project management, time management, and administrative skills.
  • Strong interest and ability to work effectively in a team environment.
  • Excellent interpersonal and communication skills, both oral and written.
  • Ability to interact with all levels of staff and clients, ability to exercise discretion on confidential matters.

Work Conditions & Physical Demands:

Essential functions are performed in a general office setting with low noise. Job demands may require long periods of sitting; telephone work and/or computer work, as well as interactions with other team members and external stakeholders. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. IIE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Travel: 10 to 25%


Posted: 2021-05-22 Expires: 2021-06-23

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Inbound Advisor, Fulbright

Institute of International Education
San Francisco, CA 94108

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