1+ months

Help Desk Coordinator

Harris Companies
St Paul, MN 55102
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  • Job Code
    108808709

Harris Companies

St Paul, MN, USA
Full Time


What we're looking for in you
  • Associates Degree required in Information Technology or related
  • 2 years of help desk/technical support experience
  • 2 years of experience diagnosing and resolving technical issues in a business environment
  • 4 years of customer service experience
  • 4 years of proficient understanding of Office productivity software
  • 2 years of experience utilizing hardware and software diagnostic tools in a Microsoft Windows environment

The purpose of your role as a Help Desk Coordinator

Provide company-wide phone and one-on-one technical assistance regarding computer systems, software and peripherals throughout the organization. This includes analyzing the user's request, quickly determining the appropriate resolution/escalation, communicating the resolution/escalation to the user, and fully documenting the process from the inception through closure and subsequent follow-up as consistent with Harris's support service level standards.

Your life at Harris

As one of the country's leading mechanical contractors, Harris offers you the best of both worlds: the stability, resources and opportunities of a national company, and the team culture, creative spirit and customer loyalty of a local business. If you thrive on variety and new challenges, we want to meet you!

From stadiums to manufacturing facilities, power plants to hospitals, concert halls to classrooms, we handle projects of all sizes and complexity from multiple regional locations across the country.

Harris Benefits


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For additional information, please refer to the links below:


Harris https://hmcc.applicantpro.com

  • <br/><b>Harris Companies</b><br/><br/>St Paul, MN, USA<br/>Full Time<br/><br/><br/><strong>What we're looking for in you</strong><br> <ul> <li>Associates Degree required in Information Technology or related</li> <li>2 years of help desk/technical support experience </li> <li>2 years of experience diagnosing and resolving technical issues in a business environment</li> <li>4 years of customer service experience </li> <li>4 years of proficient understanding of Office productivity software</li> <li>2 years of experience utilizing hardware and software diagnostic tools in a Microsoft Windows environment</li> </ul> <br><strong>The purpose of your role as a</strong> <strong>Help Desk Coordinator</strong><br><br>Provide company-wide phone and one-on-one technical assistance regarding computer systems, software and peripherals throughout the organization. This includes analyzing the user's request, quickly determining the appropriate resolution/escalation, communicating the resolution/escalation to the user, and fully documenting the process from the inception through closure and subsequent follow-up as consistent with Harris's support service level standards. <br><br><strong>Your life at Harris</strong><br><br>As one of the country's leading mechanical contractors, Harris offers you the best of both worlds: the stability, resources and opportunities of a national company, and the team culture, creative spirit and customer loyalty of a local business. If you thrive on variety and new challenges, we want to meet you!<br><br>From stadiums to manufacturing facilities, power plants to hospitals, concert halls to classrooms, we handle projects of all sizes and complexity from multiple regional locations across the country.<br><br><strong>Harris Benefits</strong><br> <ul> <li>Professional development opportunities, including education reimbursement</li> <li>Work life balance with our flexible work environment</li> <li>Visit our Careers Page for additional details: <a href="https://www.harriscompany.com/careers/employee-benefits-at-a-glance">https://www.harriscompany.com/careers/employee-benefits-at-a-glance</a></li> </ul> <br><br>The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.<br><br>Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For additional information, please refer to the links below:<br> <ul> <li><a class="exLink" href="https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf" rel="nofollow">EEO is the Law</a> and <a class="exLink" href="https://www.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf" rel="nofollow">Supplemental Poster</a></li> <li><a class="exLink" href="https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf" rel="nofollow">Family Medical Leave Act</a></li> <li><a class="exLink" href="https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf" rel="nofollow">Employee Polygraph Protection Act</a></li> </ul> <br><br>Harris https://hmcc.applicantpro.com <br><br><ul> <li><br/><br/> <img src="https://analytics.click2apply.net/v/5DN1bQuqYedRt8O6CgmZV">
Posted: 2019-03-28 Expires: 2019-05-29

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Help Desk Coordinator

Harris Companies
St Paul, MN 55102

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