22 days old

Head of Digital Content Operations

Oxford University Press
Cary, NC 27513
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Oxford University Press

Content Operations/Production

Posted: May 12, 2021
Cary, NC, USA

Education changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. Like the University of Oxford of which we are a part, we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our mission. It is why 100% of the money we make is reinvested into education and research. It is why all 6,000 of us in 52 countries care deeply about reaching more people, in more places, with world-class learning and research materials and services.

More about OUP

Make Your Mark, a career with impact

About the role

The Head of Digital Content Operations will lead a group responsible for the delivery of digital content to platforms and third-party partners to appropriate quality, schedule, and budget. The job holder will define strategy within their remit, and direct the planning and execution of digital content delivery initiatives, ensuring that the approach and materials delivered support required digital outputs, including sites on the online platform(s). Develop and promote best practices, as well as workflow and process efficiencies, and lead initiatives both within Digital Content Operations and involving other departments in Academic Content Delivery. Responsible for ensuring the high performance required from members of staff and suppliers, through providing the skills, motivation and tools they need to meet expected standards of product and service delivery. The job holder will work with others in the Academic Content Delivery management team to define Academic Content Delivery strategy.
  • Provide leadership and management for a group of digital content controllers. Select, manage, and motivate members of staff, ensuring that workloads and resourcing are appropriate, development requirements are supported, and strategic direction is provided. Ensure an on-going culture of process improvement, collaboration, and transparency within the group. Promote a communicative and supportive working environment. Demonstrate strong collaboration with global departments.
  • Ensure that third-party suppliers are managed effectively, agreeing and ensuring delivery to budgets, standards, and timescales, working closely with key stakeholders such as Editorial, Production, and Digital Operations. Act as the ultimate point of escalation for digital supplier issues.
    Ensure digital content availability, timeliness, costs, and other pertinent factors relating to the responsibilities are managed within the group. Work to ensure that targets for these performance indicators are achieved or exceeded, while managing stakeholder expectations appropriately. Actively manage costs within the group, to assist with accurate planning and budgeting, and to identify potential for efficiencies. Provide reporting on key performance indicators to Academic Content Delivery and wider stakeholders.
  • Ensure the effective triage and resolution or escalation of digital content issues. Work with the Content Transformation & Standards group to ensure that appropriate activities are in place to address any root cause issues with content data models, transformations, standards, or tooling.
  • Work with the Director of Academic Content Delivery and Director of Content Transformation & Standards to deliver on Digital Content Operations strategy, in support of Academic and Publishing & Content Operations goals, and by collaborating with and managing stakeholders where appropriate.
  • Ensure the on-going quality and timeliness of our digital content, by identifying and leading on initiatives which define and implement efficiencies, enhance procedures, efficiently and appropriately address client or business needs, and improve supplier processes.
  • Act as a guardian of the quality of our digital content, disseminating knowledge and best practices to third-party suppliers as well as to members of staff, both within Digital Content Operations and the wider Academic Content Delivery group.
  • Act as a representative of digital content operations requirements, dependencies, and best practices in group and OUP-wide initiatives. Provide input regarding approach, documentation, and roll-out, to ensure that Academic digital content considerations are appropriately represented and addressed.
  • Ensure that digital content operations initiatives, as well as the on-going work of group, are directed to adhere to group Digital Content Principles.

About you
  • Experience of managing and leading high-performing teams, ideally in a digital publishing environment.
  • Excellent organizational, problem-solving, and time-management abilities.
  • Excellent communication and stakeholder management skills.
  • Strong knowledge of digital content data considerations, including DTDs, the QA and validation of data, and content management systems/tools.
  • Experience of working with XML.
  • Excellent attention to detail.
  • Experience directing third-party suppliers.
  • Experience of managing successful digital projects.

  • Experience of presenting or delivering technical information to engage a non-technical audience.
  • Experience of producing complete and concise business documents to influence stakeholder groups.
  • Experience working with digital content across academic journals and/or books.
  • Knowledge of digital publishing industry standards and developments.
  • Ability to work efficiently and effectively in a virtual environment.

The position can be located in: Cary, NC / New York, NY / Sunderland, MA

GJC Level: M7 (for internal purposes only)

We are committed to supporting diversity in our workforce and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)


Posted: 2021-05-22 Expires: 2021-06-23

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Head of Digital Content Operations

Oxford University Press
Cary, NC 27513

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