1+ months

Education Coordinator- Events and Marketing

National Association for Healthcare Quality
Chicago, IL 60631
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  • Job Code
    131927109

The Education Coordinator/Specialist -Events and Marketing will support NAHQ's annual events programming and provide administrative support to NAHQ's marketing department. This role assists team members by coordinating speaker and faculty management and general learner support for live and virtual events which include: NAHQ NEXT, National Healthcare Quality Summit, Healthcare Quality Week, and other program & event services. This role is responsible for all technology functions related to events including LMS management, product set up and testing and integration of systems. This role supports the marketing team with digital media functions such as email automation, video asset development and social media account management as well as other marketing related activities such as exhibit management, career center oversight and management and member testimonial collection and management. This role is objective focused, proactively raises program/event & customer service issues to leadership and concentrates on customer feedback to recommend opportunities for improvement.

Essential Functions

Event Speaker Management (50%)

  • Manages speaker acquisition and management to include the call for abstracts process, speaker, and poster management, as well as overall communication with instructors/facilitators.
  • Provides extended guidance, attention, and exceptional customer service to VIP speakers
  • Produces recordings with speakers/staff for virtual program & event services.
  • Coordinates scheduling and supporting documentation of sessions.
  • Provides general learner support to event learners, including helping with ecommerce/registration questions, computer issues interfering with the learners' ability to complete the programs and events, and general inquiries.
  • Collaborates with staff, SMEs, and speakers to create, identify, or obtain new content for the website, event platforms, mobile apps, and other communication pieces on an ongoing basis.
  • Provides operational and administrative support for activities such as scheduling meetings, travel arrangements, routing telephone calls to proper individuals, and disseminating information to staff, members, committees, and constituents.
  • Assists product owner in program & event service plus delta activities to make recommendations for improvement.

Program and Event Service Technology Operations (25%)

  • Responsible for all operational tasks related to technology and event platforms set-up including testing, registration, configuration, integrations, and importing and testing content and systems.
  • Supports use of the content and course management systems by subject matter experts.
  • Supports external vendors with event service engagement tools which includes but is not limited to polling, chat functions, mobile apps, etc.
  • Responsible for writing, testing, and maintaining SOP's related to tasks/responsibilities.
  • Manages LMS, evaluations, and credit configuration between systems; includes quality assurance process checks and ongoing monitoring for event product lines.
  • Other duties as assigned

Marketing Support (25%)

  • Social media account management and monitoring including approvals, content aggregation, post monitoring, social listening
  • Database form and list management/exporting
  • Email layout and automation
  • Video asset development
  • Exhibit management
  • Career center oversight
  • Member testimonial collection and management
  • Other duties as assigned


  • Education: Bachelor's degree in business or related field
  • Experience: 3-5 years of relevant experience
  • Experience facilitating group meetings and work directly with content providers.
  • Experience with full-cycle customer service engagement, from first contact to following up on inquiries or requests
  • Baseline knowledge of project management process
  • A strong team player with proven ability to effectively collaborate within and across departments (i.e. IT, Marketing) to achieve departmental and organizational goals.
  • Strong organizational skills, attention to detail and ability to manage time effectively when managing day to day work and heavier seasonal type work
  • Customer service minded, with excellent interpersonal, verbal, and written communication skills.

Special Skills/Knowledge

  • CRM experience, Salesforce preferred
  • Learning Management System experience
  • Webinar platform experience (GoTo, Zoom)
  • Experience utilizing Social media platforms (Twitter, LinkedIn, Facebook) for business purposes
  • Intermediate computer proficiency (Internet Explorer, Microsoft Suite-Word, Excel, Powerpoint, Outlook)
  • Project management software or other data related software experience
  • Proactivity seeks solutions to overcome challenges
  • Commitment to continual process improvement, the spirit of innovation and teamwork
  • Adaptability: demonstrate a willingness to be flexible, versatile, and tolerant in a changing work environment while maintaining effectiveness and efficiency with a prioritized workload.
  • Behave ethically: understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
  • Professionalism: Good judgment, ability to interact with all levels of staff, vendors and customers using appropriate demeanor, appearance and high-level of confidence. Demonstrates honesty, integrity, and authenticity at all times.
  • Commitment to company values and culture

Physical, Mental Demands/Working Environment

Physical

  • Sitting: The person in this position must be able to remain in a stationary position 80% of the time.
  • Standing/Walking/Demonstrating: The person in this position must be able to occasionally move about to access files, office machinery or make presentations 20% of the time.
  • Hands/fingers: The person in this position constantly operates a computer and other office machinery such as printer, copy machine, calculator.
  • Lifting: Depends on Position will use proactive safety measures.
  • Vision: The person in this position will utilize a computer, phone, client interaction tools and software.
  • Talk/Hear: The person in this position will frequently communicate with others, express oneself, exchange information and answer questions.

Mental

  • Goal oriented, fast-paced, with a focus on service excellence. Able to handle multiple responsibilities simultaneously.

Travel

  • Ability and willingness to travel out-of-state and/or overnight for up to 5% annually.

Office Environment

  • This position is vital to the success of NAHQ and the person must bring, in addition to professional knowledge, a personality well suited to work with numerous individuals (staff, members, vendors, sponsors, etc.). NAHQ is a collaborative, innovative, and open environment that asks its staff to demonstrate ethical behavior and business practices that align with the values of the organization.
  • NAHQ's Values: Personal Accountability, Empathy, High Performance, Teamwork, Authenticity/Diversity, Organizational Ownership, Improvement, Service, Adaptability.
  • NAHQ's culture is high performance, and high impact, but limits draining behaviors associated with fear of failure, and unproductive competition. Leadership and management teams aim to set and communicate a clear compelling vision. Leaders work to coach, develop, and manage staff to meet organizational goals while also growing personal competencies for continued professional development. A growth and improvement mindset that embodies our daily work and our interactions inside and outside of the organization. NAHQ's values parlay into a culture that is optimistic, energetic, accountable, and fun.

NAHQ is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

NAHQ offers very generous benefits package to our team members:

  • Employer Contributed Medical Plans
  • Employer Sponsored Life Insurance
  • Dental, Vision, Disability Insurance Options
  • Flexible Spending Accounts
  • 401(k) Match
  • 401(k) Immediate Vesting
  • Employee Assistance Program
  • Flexible Work Arrangements include Remote Work
  • Professional Development Assistance
  • Open Door Policy
  • Paid Holidays including Floating Holiday
  • Paid Time Off
  • Summer Days
  • Paid Onsite Parking Garage
  • Paid Onsite Gym Membership
  • Casual Dress Policy
  • Team Socials and Outings
  • Compensation composed of base salary and bonus based on performance


*To ensure the health and safety of our team, all employees are expected to work remotely until further notice*






PI131927109

Posted: 2021-03-12 Expires: 2021-04-13

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Education Coordinator- Events and Marketing

National Association for Healthcare Quality
Chicago, IL 60631

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