21 days old

DRAM Customer Engineer - (Staff / Senior Staff / Principal)_SJ

Samsung Semiconductor, Inc.
San Jose, CA 95002
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Samsung Semiconductor Inc. (SSI) is advancing the worlds technology. As a leader in Memory, System, LSI and LCD technologies, our US teams contribute to breakthroughs in 5G, SOC, memory and display. By seeking the diverse perspectives of our counterparts around the world, we collaborate to make a global impact. We are looking for team members who share our commitment to learning and growth as well as our desire to build personal connections along the way.

SSI is headquartered in the heart of Silicon Valley and is a wholly-owned U.S. subsidiary of Samsung Electronics Co., Ltd.- the #1 employer in the world (Forbes, Oct 2020) and top patent-holder in the U.S. Want to advance the worlds technology with us?


Samsung Device Solutions America is seeking to fill several key Customer Quality Manager roles to support Tier 1 customers for DRAM products. This is a customer facing role responsible for coordinating failure analysis of advanced memory products such as LPDDR4X, DDR4/DDR5 components and DIMMs, HBM, or GDDR used in customers applications. The role requires a subject matter expert capable of facilitating the exchange of information to address key concerns related to product specifications, application, platform debug, quality, compliance and ad hoc inquiries. The role requires the tracking and reporting issues for visibility, escalation as needed and follow-up.

We are looking for a technical, customer-focused engineer with skills and/or interests in supporting emerging technologies. Someone able to gather and report critical information in a timely manner to expedite analysis and response. Comfortable working in a fast paced, highly collaborative, dynamic work environment. Able to interact across multiple teams, over global locations to deliver highest customer satisfaction.

General Responsibilities:

  • Work with customers directly to identify, document and then publish reports to track technical issues requiring response, manage customer responsiveness expectations.
  • Take leadership in frequent communication with customers and Engineering team members to understand their quality requirements and then working to align on these goals both internally and with the customer.
  • Manage outbound communications to customers, including Failure Analysis/8D, Change Notifications, monthly or quarterly performance reports to ensure deadlines and customer expectations are met.
  • Create and maintain a system to track details for a customers Quality related requirements across global teams. Drive solutions to deliver consistent results and sustainable customer satisfaction impact.

Minimum Qualifications:

  • Bachelor of Science in Electrical Engineering (or closely related technical degree)
  • Semiconductor memory or closely related semiconductor industry experience.
  • Experience in a B2B customer facing role supporting highly technical content.
  • Excellent collaboration and communication skills is a must.
  • This role requires excellent writing skills with the ability to edit, clarify and consolidate customer expectations and report out on short timelines.
  • Proficient in Microsoft Office Outlook, Word, PowerPoint

Preferred Qualification:

  • DRAM or other high performance memory IC design, application, test, or product engineering
  • Platform design related to memory controller or memory channel and interface.
  • Advanced component packaging for high speed interface
  • Semiconductor Component Quality and Reliability
  • Semiconductor manufacturing
  • Fluent in Mandarin

Additionally, we look for the following universal qualities in all candidates:

  • Resourceful Achiever: self-driven and proactive, you apply logic and reason to effectively solve problems and manage risks.
  • Avid Learner: you eagerly take on new challenges and seek out opportunities to grow and stretch
  • Passionate Owner: you are energized by your work, taking ownership and delivering results without ego
  • Committed Collaborator: with a positive attitude and commitment to get to the best result, you welcome ideas from others and drive processes forward in an inclusive manner

Job Title: DRAM Customer Engineer - (Staff / Senior Staff / Principal)_SJ

Requisition ID: 40116

Location: San Jose, CA



Samsung Semiconductor Inc (SSI), an equal opportunity employer, is a world leader in Memory, System LSI, and LCD technologies. Headquartered in San Jose, California, SSI is a wholly-owned U.S. subsidiary of Samsung Electronics Co., Ltd.- one of the largest semiconductor manufacturer in the world and the industry's volume and technology leader in DRAM, NAND Flash, SSDs, mobile DRAM and graphics memory. It is one of the largest providers of system logic, imaging and LED lighting solutions, as well as providing advanced process design and manufacturing for fabless companies. Samsung Semiconductor, Inc. also has a research and innovation center with numerous labs providing product design and research in: logic, memory, image sensors, displays and mobile technologies. In addition, the company supports Samsung Display Company, the largest producer of LCD and OLED displays. SSI is an Equal Opportunity Employer. It is SSIs policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, and hiring decisions are made accordingly.

Learn more about Samsung Semiconductor here.

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Posted: 2021-02-15 Expires: 2021-03-19

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DRAM Customer Engineer - (Staff / Senior Staff / Principal)_SJ

Samsung Semiconductor, Inc.
San Jose, CA 95002

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