1+ months

Director, Service Excellence

Raytheon Missle Systems
Farmington, CT 06030
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Date Posted:
2020-07-14-07:00
Country:
United States of America
Location:
UT6: 4 Farm Springs 4 Farm Springs Road, Farmington, CT, 06032 USA
Raytheon Technologies
DO NOT CHANGE
Raytheon Technologies Corporation is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises four industry-leading businesses Collins Aerospace Systems, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Waltham, Massachusetts.
POSITION OVERVIEW
The Service Excellence Partnership Services role will be responsible for developing and maintaining the hardware value add reseller strategy to drive synergies, establish supplier engagement and contracting processes to ensure quality and establishing a supplier playbook. This resource will interface with Infrastructure organization to develop and maintain a hardware VAR strategy. This leader will also work with the service owners and stakeholders to understand all Partnership sourcing requirements to establish appropriate governance, contract processes, and supplier performance processes. Core competencies include customer relationship management skills, project management skills, financial management, operational process improvement, ability to develop solutions around multi-stakeholder requirements, ability to review contracts and SOWs, and support negotiations. Previous experience in customer relationship management, service operations, IT/Digital and/or sourcing is desired.
Essential DUTIES & RespoNSIBILTIES
Specific responsibilities will include but not limited to:
Develop & maintain Hardware VAR Strategy to drive synergies
Develop a blueprint for strategic initiatives
Establish supplier engagement & contracting processes to ensure quality
Coordinate supplier performance reviews
Perform benchmarks & consolidated reporting
Support business case activities
Establish supplier playbook and maintain top supplier white papers
Champion safe, inclusive culture and promoting of professional growth opportunities
REQUIREMENTS
10+ years of relevant experience in working with Digital/IT consulting desired
In depth understanding of different aspects of technology i.e. software development, IT solutions design, managed services, ERP implementation, IT Infrastructure & Cybersecurity
Bachelor in Computer Science or Engineering
Master or MBA from a nationally recognized program preferred
Financial Management & Operational process improvement experience
Excellent customer facing skills with demonstrated experience building relationships and credibility across functions and organizational levels
Ability to interface with technical engineers, analysts and management at all levels
Demonstrated project management ability to manage multiple tasks/projects in a fast-paced, dynamic work environment
Excellent communication, critical thinking and analytical skills
Ability to lead and manage change
Education:
15 Years Experience with BS or BA Degree in a technical program desired
Or Advanced Degree with 12 years experience desired
Location:
Farmington, CT Preferred (Billerica, MA Alternate)
Required Immigration Status:
US Citizen required.
Equal Opportunity Statement
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Raytheon Technologies is An Equal
Opportunity/Affirmative
Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Privacy Policy and Terms:
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Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Posted: 2020-07-16 Expires: 2020-11-10

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Director, Service Excellence

Raytheon Missle Systems
Farmington, CT 06030

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