26 days old

Director of Information Technology

North Texas Food Bank
Plano, TX 75075
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North Texas Food Bank is a team of donors, volunteers, nonprofit partners and employees whose mission is to close the hunger gap in North Texas by providing access to nutritious food. We are seeking team members who embrace our mission and core values.

From paid medical insurance to flexible PTO to our employee assistance program, we work hard to ensure that every employee feels supported and encouraged to have a healthy balance between work and home life. Ultimately, it is that balance that makes for a happier and healthier team. To show our commitment to our employees we are proud to offer a comprehensive benefits package as a significant addition to total compensation.

Benefits Offered:

  • 100% paid medical, dental, vision, and life insurance
  • Flexible paid time off and 10 paid holidays annually
  • Automatic employer 403(b) contributions
  • Training and development opportunities
  • Life & disability insurance
  • Flexible spending accounts
  • Employee assistance program
  • Wellness events
  • Tuition reimbursement
  • Bonus eligibility
  • Employee recognition program

*Benefits will vary depending on the employment type and are subject to change at the discretion of NTFB.


PRIMARY PURPOSE: The Director of Information Technology will support the Food Bank's mission and vision through leadership and management of the Information Technology resources by executing strategies that contribute to sustainable progress toward achieving this goal. This position also provides effective strategic and tactical management of networking, systems administration, desktop support, technology roadmap, telephone and desktop/laptop enablement, including capital and operational planning/execution and business continuity planning.



  • Bachelor's degree in Computer Science or related field, or an equivalent combination of education and experience

Special Knowledge/Skills/Abilities:

  • Ability to develop and translate IT strategic vision into executable roadmap
  • Advanced decision-making and problem-solving skills
  • Demonstrated ability to build and foster business relationships
  • Collaborative and inclusive team player
  • Excellent interpersonal, verbal, and written communication skills
  • Comfortable with public speaking and an effective communicator with internal and external stakeholders
  • Self-directed, strong organizational skills and ability to multi-task
  • Up-to-date knowledge of latest IT developments and best computer security practices
  • Advanced proficiency with Microsoft Office applications


  • 5 - 7 years of IT management experience
  • At least 3 years of supervisory experience and outsourced vendor management
  • Experience with food banking, warehousing, and distribution a plus


  • Safeguard the company's information by ensuring network security and maintaining virus protection software, including SPAM
  • Drive continuous effectiveness and efficiency improvements in IT service provision
  • Manage the data governance and business intelligence efforts of NTFB
  • Evaluate new trends in technologies and services as they emerge, recommending changes to NTFB's processes, systems and practices
    Build and maintain vendor relationships and manage the purchases of hardware and software products, as well as IT services
  • Work with Feeding America and partner agencies on IT integration projects
  • Ensure users/customers are provided professional, courteous, and timely support and service
  • Develop/enable and conduct user training on an as-needed basis
  • Prepare and execute an annual business plan and associated budget for the IT department
  • Lead NTFB's digital transformation
  • Ensure appropriate policies, procedures and training are reviewed, documented and followed for effective, efficient and safe operations
  • Collaborate and partner with other Food Banks, hunger, and disaster relief organizations to leverage best practices.
  • Promote a culture of high performance, customer service, accountability, action-orientation, quality, and excellence in support of our partner agencies and clients.
  • Perform other duties, as assigned


  • Oversee a team of three direct reports and manage outsourced vendors


  • The person in this position needs to adapt well in the face of workplace stressors, such as customer service complaints, compliance offenses, and competing priorities of reasonable or high significance to the successful function of the unit.
  • Must be able to effectively interpret data and make critical decisions that will have a significant impact on the team and organization.


  • While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear.
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • The employee must occasionally lift and/or move up to 25 pounds.


  • Moderate noise (i.e. business office with open floor plan with computers, phone, and printers, light traffic).

The mental and physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This is not necessarily an exhaustive list of all skills, duties, responsibilities, efforts, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, NTFB reserves the right to revise the job or to require other or different tasks be performed as assigned.

North Texas Food Bank is an equal opportunity employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Applicants must be currently authorized to work in the United States for any employer.


Posted: 2021-05-26 Expires: 2021-06-27

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Director of Information Technology

North Texas Food Bank
Plano, TX 75075

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