1+ months

Director of Contract Operations

Charlotte, NC 28202
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About the Role

The Business Operations team works across all other teams to enable Intapp's growth and business success. We drive process improvements, develop data-driven insights and decision making, and program manage high impact cross-functional projects. We act as a special projects team that tackles and solves any mission-critical problem or initiative that will most enable Intapp to grow. Ultimately, we are a team of curious, humble, and analytically-minded individuals with a bias toward action and impact.

The Business Operations Director will be responsible for the creation & evolution of key internal processes related to Pricebook Management, Client Contracts, Approvals Management, and Fulfillment, leading cross-functional projects to ensure successful implementation of critical workflows.

Additionally, this role will be responsible for developing programs to track critical corporate information, including entitlements, ACV, and associated client & contracts data. Over time, these data sets will fall under a well-considered data quality program.

About Responsibilities

Process: Continuously work with key back-office functions (Contracts, Fulfillment, Sales Operations, Accounting, Business Unit management) to improve and evolve shared processes related to Quote-to-Cash processes.

Contracts Management: Provide oversight to contracts team on new contract inception, implementation, and closeout activities

Contract Approvals: Develop and manage company governance decision-making process and approvals matrix. Represent Operations Leadership in the day-to-day consideration of new opportunities.

Contract Escalations: Act as point of escalation for all contract matters, including providing guidance to sales team in the course of new contract negotiation.

New Product Release: With Business Unit Management, lead periodic programs to roll-out new products & solutions - ensuring that all functional teams - sales, contracts, fulfillment, accounting - have change management plans in place.

Fulfillment: Define workflows between contracts and fulfillment teams to ensure prompt execution of client deliverables and cancellations.

Outbound Programs: Collaborate with Business Unit Management on the development and execution of key client programs, across all relevant back-office processes.

Measurements: Our contracting process generates considerable data that is used in our corporate metrics. Ensure processes are developed to capture and validate critical client data through our standard processes.

Technology evolution: act as contracts SME in the development of new corporate infrastructure projects.

About You

The knowledge and skills necessary to perform the duties of this position are typically acquired through the following combination of education, experience and knowledge, or the equivalent:

  • 10+ years of operations program management leadership and management experience in multi-disciplinary environments
  • Demonstrable experience managing large scale projects across organizational boundaries
  • Direct, relevant and recent experience with client contract management processes in a SaaS context
  • Expertise in drafting and negotiating a variety of commercial, licensing and other technology-related agreements
  • Extensive experience in collaborating cross-company and cross-subject matter creating, implementing, and evolving complex business processes and automation of operations to maximize efficiency
  • Highly proficient in managing operations tools and an accompanying tech stack, including contract management systems/databases, as well as internal to legal training materials, contract negotiation handbooks and other tools to ensure consistency and standardization
  • Excellent business judgment and an analytical, appetite for intelligent risk and keen ability to read the room in order collaborate, efficiently remove roadblocks and close deals; experience acting as an escalation point
  • Outstanding interpersonal skills, the ability to interface effectively with business functions across the organization
  • Demonstrable track record as an influential leader
  • Excellent verbal and written communication skills


Posted: 2021-03-10 Expires: 2021-04-11

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Director of Contract Operations

Charlotte, NC 28202

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