About the Role
The Business Operations team works across all other teams to enable Intapp's growth and business success. We drive process improvements, develop data-driven insights and decision making, and program manage high impact cross-functional projects. We act as a special projects team that tackles and solves any mission-critical problem or initiative that will most enable Intapp to grow. Ultimately, we are a team of curious, humble, and analytically-minded individuals with a bias toward action and impact.
The Business Operations Director will be responsible for the creation & evolution of key internal processes related to Pricebook Management, Client Contracts, Approvals Management, and Fulfillment, leading cross-functional projects to ensure successful implementation of critical workflows.
Additionally, this role will be responsible for developing programs to track critical corporate information, including entitlements, ACV, and associated client & contracts data. Over time, these data sets will fall under a well-considered data quality program.
About Responsibilities
Process: Continuously work with key back-office functions (Contracts, Fulfillment, Sales Operations, Accounting, Business Unit management) to improve and evolve shared processes related to Quote-to-Cash processes.
Contracts Management: Provide oversight to contracts team on new contract inception, implementation, and closeout activities
Contract Approvals: Develop and manage company governance decision-making process and approvals matrix. Represent Operations Leadership in the day-to-day consideration of new opportunities.
Contract Escalations: Act as point of escalation for all contract matters, including providing guidance to sales team in the course of new contract negotiation.
New Product Release: With Business Unit Management, lead periodic programs to roll-out new products & solutions - ensuring that all functional teams - sales, contracts, fulfillment, accounting - have change management plans in place.
Fulfillment: Define workflows between contracts and fulfillment teams to ensure prompt execution of client deliverables and cancellations.
Outbound Programs: Collaborate with Business Unit Management on the development and execution of key client programs, across all relevant back-office processes.
Measurements: Our contracting process generates considerable data that is used in our corporate metrics. Ensure processes are developed to capture and validate critical client data through our standard processes.
Technology evolution: act as contracts SME in the development of new corporate infrastructure projects.
About You
The knowledge and skills necessary to perform the duties of this position are typically acquired through the following combination of education, experience and knowledge, or the equivalent:
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