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Director of Academic Support

Rosalind Franklin University of Medicine and Science
North Chicago, IL 60064
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Rosalind Franklin University of Medicine and Science

Job Type: Full-Time Administration
Location: North Chicago, IL, US

Position Summary:

The Director for Academic Support will lead the centralized academic support services for all University Colleges. In this capacity, he/she provides leadership, planning, and direction for University-wide academic support initiatives and for programs and services providing academic and professional development support to all of the University's students. He/she will also serve as the ADA Coordinator.

Essential Duties & Responsibilities:
  • Serve as a member of the Leadership Team for the Division of Student Affairs and Inclusion
  • Lead in the development and implementation of comprehensive academic retention programs.
  • Lead University initiatives to track, coordinate and improve academic support efforts and coordinate efforts with the strategic vision of the University.
  • Develop, coordinate, and enhance each of the academic support functions to serve students in each of the University's five colleges.
  • Lead programmatic and services development through collaboration with the College and program leadership of each of the schools to determine programmatic goals and set those parameters as foundation of programs and services to ensure academic services and support networks meet the needs of all students.
  • Build and supervise a team of professionals/specialists and grad students dedicated to the academic success and retention of the students in all RFUMS programs
  • Provide one-to-one support to students in academic crisis
  • Lead community-wide education efforts to promote and enhance understanding and respect for interacting with a diverse student population and integrating complex community-wide issues in a diversity context
  • Participate in a University-directed strategic capacity in the student behavior review process
  • Lead orientation initiatives as primary planner for this key retention initiative.
  • Provide support in developing annual and long range goals and objectives for the department. Develop and conduct assessment of programs and services.
  • Ensure a broad range of services for students with disabilities which are continuously evaluated for improvement.
  • Review comprehensive medical, psychological and educational records to determine eligibility for accommodations. Determine and assist in implementing reasonable accommodations, auxiliary services, accessible furniture, universal design, and assistive technology. Aid in identifying and eliminating potential and real barriers to access.
  • Provide support to other university offices to develop, implement, and assess programs and activities accessible to students with disabilities.
  • Assist in ensuring compliance with all federal and state laws relevant to accessibility and disability-related support.
  • Maintain knowledge regarding the use of assistive technology for students in higher education.
  • Provide consultation, training and technical assistance to faculty, staff and administration related to the needs of students with disabilities.
  • Assist with various division and university committees and projects. Establish working relationships with university departments, student groups and community partners.
  • Lead, as part of a multi-disciplinary team, in the planning and implementation of university-wide, programmatic and academic support programs such as special events, ceremonies, activities, etc.

Required Education & Experience:
  • Masters Degree in Student Personnel or related field with five years of progressively more responsible experience required, including primary administrative leadership for a student affairs function.
  • Demonstrated experience in strategic program design and implementation.
  • An in-depth understanding of complex educational administration issues.

Required Knowledge, Skills and Abilities:
  • Possess a strong foundation in student development theory, academic development, and education support structures,
  • Knowledge and application of counseling and advising concepts, methods and techniques
  • Knowledge and application of group facilitation and conflict management methods
  • Knowledge of current trends, issues and policies affecting students
  • Ability to analyze complex issues and develop appropriate goals and strategies for solution
  • Knowledge of applicable University, state, and federal laws, regulations, policies and procedures
  • Strong interpersonal and communication skills and the ability to work effectively with students with specific training for work with diverse populations
  • Knowledge of events planning, marketing and implementation concepts and techniques
  • Proficiency and knowledge of personal computer applications and applicable information technology applications for Student Affairs administration
  • Proven ability to lead in a changing environment

Preferred Qualifications:
  • Three or more years of experience in academic support of students
  • Experience in supervision of staff in the area of professional and/or graduate student affairs or service preferred.

Typical Physical Demands and Working Conditions:
  • Work is performed in a typical office environment and will be conducted in a climate-controlled office with extensive use of computers, telephones and other office equipment.
  • Work is of a light physical demand with duties being performed while sitting, standing, or occasionally stooping
  • Selected candidate must have the mental and physical capabilities to perform the essential functions of the position with or without reasonable accommodations.


Posted: 2020-05-19 Expires: 2020-06-20

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Director of Academic Support

Rosalind Franklin University of Medicine and Science
North Chicago, IL 60064

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