1+ months

Director CRM

Arbonne
Irvine, CA 92618
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  • Job Code
    121546349

Overview

You're an expert in driving consultant experiences and programs; specifically supporting consultant growth through loyalty, social content, and CRM platforms. You understand the social selling business model and what it takes to grow communities leveraging data and technology.



Responsibilities

  • Expert in Social Selling CRM for the direct selling (MLM) industry, spanning the full business builder journey: prospecting, downline management, team reporting & data visualizations, commerce integrations, content management, social analytics
  • Build innovative loyalty programs for both consultants and consumers
  • Deliver mobile-first experiences and tools to empower consultants to achieve their goals and scale personalized, 1:1 interactions
  • Champion design thinking for all experience designs
  • Deep understanding of our consultants, and can partner with Customer Insights to conduct research & testing
  • Strong pulse on market innovations for CRM, Loyalty, and business builder tools in the direct selling and adjacent industries
  • Know-how on monetization and pricing strategies
  • Operate in agile environment with cross-functional partners and continuous improvements
  • Build and mentor a high-functioning Relationship Management team
  • Each employee is responsible for raising awareness of our commitment to Corporate Social Responsibility and should actively participate in activities and initiatives which are designed to have a positive impact on the environment and local communities.
  • As a people leader of a purpose driven company you are responsible for establishing personal social and environmental goals and ensuring each of your direct reports have individual social and environmental goals.



Qualifications

  • 8+ years of experience, with MLM experience a requirement
  • Expert in CRM, Loyalty, Social Selling, Subscription, with CRM and Loyalty experience as mandatory
  • Deep familiarity with leading CRM, loyalty, social, and CMS platforms, such as Salesforce and Sprinklr
  • Analytically driven, both in data-driven decision-making, but also in architecting new experience flows
  • Commitment to model and live out our Core Values (Accountability, Community, Innovation and Courage) and a positive mindset are critical for success and should reflect in everything you do.


PI121546349
Posted: 2020-07-13 Expires: 2020-08-14

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Director CRM

Arbonne
Irvine, CA 92618

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