1+ months

Desktop Support Analyst - Temporary

ACADIA Pharmaceuticals
San Diego, CA 92101
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  • Job Code
    117222849
ACADIA Pharmaceuticals

ACADIA Pharmaceuticals is an Equal Employment Opportunity/Affirmative Action Employer: Minority/Female/Disability/Veterans/Sexual Orientation and Gender Identity

Position Summary:
The Desktop Support Analyst (6 month contract) will be responsible for providing support to all ACADIA Pharmaceutical IT clients in their use of: computers, applications, and mobile devices. Supporting clients located throughout the enterprise including: home offices, offsite facilities, and our mobile work force. The Desktop Support Analyst I will be responsible for resolving client device hardware and software issues, while also seeking assistance when necessary. The Desktop Support Analyst will act as a representative of the ACADIA IT Team and will be expected to: support local & remote meetings, determine root cause of technical problems, resolving tickets within SLAs, work as a part of a fast-paced team, and strive for excellence.
Primary Responsibilities:
  • Has primary responsibility to provide desktop support assisting IT clients with hardware, software, and mobile device questions, concerns,or issues by providing one-on-one resolution to the clients satisfaction.
  • Answers and responds to:IT support calls, walk ups, service requests,tickets, and e-mail support.
  • Administers remote management and Mobile Device Management (MDM) tools.
  • Deploys and Test computer images. Including all software and OS installs and configurations.
  • Acts as an escalation point for external help desk service providers.
  • Documents all support efforts in the ITSM system as per procedures.
  • Installs, tests,and configures workstations/laptops, software, phones, peripheral equipment.
  • Troubleshoots and repair hardware and software problems on customer computers and peripherals.
  • Gathers appropriate data to escalate to higher-level technicians or partners when needed.
  • Assist in assets management procedures, inventory equipment and software.
  • Active Directory Administration: Enable & Disable Accounts, Creation of Accounts, Account Modifications, and password resets.
  • Ensures backup, recovery, and data restoration from workstations/laptops for clients during upgrades or problem diagnosis.
  • Orders IT supplies including software, hardware, peripherals devices, mobile devices, etc.as per procedures.
  • Supports and assist with projects and company initiatives as needed.
  • Setup and Support: meetings, conferences, and events.
  • Other duties as assigned.

Education/Experience/Skills:

Minimum of one years of progressive experience providing desktop support in a Windows enterprise environment, using Microsoft Active Directory and Windows 7 and 10.

Must possess:

  • Excellent understanding and use of desktop/laptop technologies including Windows 7 and 10, Office 2016/O365, BIOS updates, anti-virus, networking, and troubleshooting.
  • Excellent customer service.
  • Proficiency in PC trouble shooting and data gathering.
  • Experience with Active Directory
  • Proven analytical and problem-solving abilities
  • Good organization skills and keen attention to detail
  • Strong written and oral skills/ Ability to present ideas in user-friendly language
  • Good understanding of computer and mobile device management tools.
  • Ability to conduct research into PC issues and products as required
  • Good understanding of basic network support, VPN, desktop firewalls, wireless trouble shooting, and cabling.
  • Good understanding of telephony technology, VOIP, and mobile device.
  • Configuring MFP copiers and printers
  • Audio-Visualand meeting support
  • Facilities support for office equipment/furniture moves/installs

Preferred:

  • Desktop related certification: A+, ITIL, M365 MDAA/MDCA
  • Service Desk experience
  • Work experience in an environment that follows ITIL Best Practices.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment and independently from remote locations. Employee must occasionally lift and/or move up to 20 pounds.


PI117222849

<b>ACADIA Pharmaceuticals</b><br/><br/>ACADIA Pharmaceuticals is an Equal Employment Opportunity/Affirmative Action Employer: Minority/Female/Disability/Veterans/Sexual Orientation and Gender Identity</em><br/><br/><div id="bp-page-1" class="page" data-page-number="1" data-loaded="true"> <div class="textLayer"><span style="text-decoration: underline;"><strong>Position Summary:</strong></span></div> <div class="textLayer"> </div> <div class="textLayer">The Desktop Support Analyst (6 month contract) will be responsible for providing support to all ACADIA Pharmaceutical IT clients in their use of: computers, applications, and mobile devices. Supporting clients located throughout the enterprise including: home offices, offsite facilities, and our mobile work force. The Desktop Support Analyst I will be responsible for resolving client device hardware and software issues, while also seeking assistance when necessary. The Desktop Support Analyst will act as a representative of the ACADIA IT Team and will be expected to: support local & remote meetings, determine root cause of technical problems, resolving tickets within SLAs, work as a part of a fast-paced team, and strive for excellence.</div> <div class="textLayer"> </div> <div class="textLayer"><span style="text-decoration: underline;"><strong>Primary Responsibilities:</strong></span></div> <div class="textLayer"> </div> <ul> <li class="textLayer">Has primary responsibility to provide desktop support assisting IT clients with hardware, software, and mobile device questions, concerns,or issues by providing one-on-one resolution to the clients satisfaction.</li> <li class="textLayer">Answers and responds to:IT support calls, walk ups, service requests,tickets, and e-mail support.</li> <li class="textLayer">Administers remote management and Mobile Device Management (MDM) tools.</li> <li class="textLayer">Deploys and Test computer images. Including all software and OS installs and configurations.</li> <li class="textLayer">Acts as an escalation point for external help desk service providers.</li> <li class="textLayer">Documents all support efforts in the ITSM system as per procedures.</li> <li class="textLayer">Installs, tests,and configures workstations/laptops, software, phones, peripheral equipment.</li> <li class="textLayer">Troubleshoots and repair hardware and software problems on customer computers and peripherals.</li> <li class="textLayer">Gathers appropriate data to escalate to higher-level technicians or partners when needed.</li> <li class="textLayer">Assist in assets management procedures, inventory equipment and software.</li> <li class="textLayer">Active Directory Administration: Enable & Disable Accounts, Creation of Accounts, Account Modifications, and password resets.</li> <li class="textLayer">Ensures backup, recovery, and data restoration from workstations/laptops for clients during upgrades or problem diagnosis.</li> <li class="textLayer">Orders IT supplies including software, hardware, peripherals devices, mobile devices, etc.as per procedures.</li> <li class="textLayer">Supports and assist with projects and company initiatives as needed.</li> <li class="textLayer">Setup and Support: meetings, conferences, and events.</li> <li class="textLayer">Other duties as assigned.</li> </ul> <p><span style="text-decoration: underline;"><strong>Education/Experience/Skills:</strong></span></p> <p>Minimum of one years of progressive experience providing desktop support in a Windows enterprise environment, using Microsoft Active Directory and Windows 7 and 10.</p> <p>Must possess:</p> <ul> <li>Excellent understanding and use of desktop/laptop technologies including Windows 7 and 10, Office 2016/O365, BIOS updates, anti-virus, networking, and troubleshooting.</li> <li>Excellent customer service.</li> <li>Proficiency in PC trouble shooting and data gathering.</li> <li>Experience with Active Directory</li> <li>Proven analytical and problem-solving abilities</li> <li>Good organization skills and keen attention to detail</li> <li>Strong written and oral skills/ Ability to present ideas in user-friendly language</li> <li>Good understanding of computer and mobile device management tools.</li> <li>Ability to conduct research into PC issues and products as required</li> <li>Good understanding of basic network support, VPN, desktop firewalls, wireless trouble shooting, and cabling.</li> <li>Good understanding of telephony technology, VOIP, and mobile device.</li> <li>Configuring MFP copiers and printers</li> <li>Audio-Visualand meeting support</li> <li>Facilities support for office equipment/furniture moves/installs</li> </ul> <p> Preferred:</p> <ul> <li>Desktop related certification: A+, ITIL, M365 MDAA/MDCA</li> <li>Service Desk experience</li> <li>Work experience in an environment that follows ITIL Best Practices.</li> </ul> <p><strong><u>Physical Requirements:</u></strong></p> <p>While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment and independently from remote locations. Employee must occasionally lift and/or move up to 20 pounds. </p> </div> <p><em><span style="font-weight: 400;"><br/></span></em></p> <img src="https://analytics.click2apply.net/v/X76po1h2OmKbilR4uemDw"> <p>PI117222849</p>
Posted: 2020-01-17 Expires: 2020-02-18

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Desktop Support Analyst - Temporary

ACADIA Pharmaceuticals
San Diego, CA 92101

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