12 days old

Desktop Specialist

Kulicke and Soffa
Fort Washington, PA 19034
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Position Title: Desktop Specialist Position Type: Full Time temp

Job Overview

Kulicke & Soffa is seeking a Desktop Support Specialist that possesses and applies a comprehensive knowledge across key tasks and a variety of assignments. The ideal candidate will provide day-to-day technical support to employees for network infrastructure and internal desktop systems (software and hardware).

Main Responsibilities:

  • Provides remote and local support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support.
  • Documentation and inventory equipment
  • Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.

Other responsibilities may include:

  • Travel between K&S Fort Washington and K&S Horsham sites
  • Responds to and diagnoses problems through discussion with users.
  • Ensures a timely process through which problems are controlled.
  • Includes problem recognition, research, isolation, resolution, and follow-up steps.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommends systems modifications to reduce user problems.

Desired Skills and Experience

  • 3 to 5 years desktop support experience in an enterprise environment
  • Microsoft Certifications are Preferred
  • Knowledge of Widows 7,10, and O365
  • Strong Windows troubleshooting experience
  • Experience with Active Directory for account management
  • Ability to prioritize and respond to trouble tickets
  • Effective communication skills
  • Experience with variety of platforms to include Windows, IOS, Android and Linux

Required Education

Bachelor in Information technology or equivalent experience.

Kulicke & Soffa is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation and gender identity.


Posted: 2021-07-12 Expires: 2021-08-13

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Desktop Specialist

Kulicke and Soffa
Fort Washington, PA 19034

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