15 days old

Clinic Administrator

Umpqua Health
Roseburg, OR 97470
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  • Job Code
Full Time - Regular
Roseburg, OR, US


Clinic Administrator




EE Name


Layne Jorgensen, CMO: Brent Eichman, CEO


FT, Exempt




The Clinic Administrator shall manage Umpqua Health Newton Creek (UHNC) clinical and administrative procedures. UHNC is a Rural Health Clinic (RHC) which is owned and operated in alignment with the Coordinated Care Organization (CCO) Umpqua Health. The Administrator must have In-depth knowledge of healthcare regulations, medical billing terminology and experience in rural healthcare. This position will be ultimately responsible for personnel management mentoring, monitoring budgets, ensuring compliance with state laws and regulations as well as patient and provider communications. In this role, aligning the CCO vision with the clinic and acting as a liaison between the two is a priority which ties to the metrics, and community/member related objectives.

  • Monitor the departments budget and prepare accurate reporting about findings, making recommendations and adjustments as necessary.
  • Work directly with Clinic Manager offering oversight and mentorship on all personnel and related HR issues and ultimately delivery of HR related matters to the HR department.
  • Act as a direct liaison between CCO and Clinic on shared projects and goals including; strategic planning, communications, metrics, emergency response and additional collaborative duties.
  • Collaborate with Clinic Manager and Safety Coordinator to ensure clinic is up to date on all certifications, renewals and that all RHC safety requirements are met.
  • Oversight and facilitation of policy implementation updates for the RHC manual, ADP and any additional compliance areas where policies are saved.
  • Collaborate with Clinic Manager concerning organizational structure ensuring efficiency and support for all individuals in their roles.
  • Timely response to providers, patients and staff as needed.
  • Oversight and implementation ensuring clinic compliance with current RHC healthcare laws and regulations.
  • Works directly with CCO transformation and communications team to coordinate website, social media and other outward facing communications in the community.
  • Review and understand sensitive patient complaints and resolution process with Clinic Manager
  • Works with Chief Clinical Officer to identify provider needs, reviewing dashboards, and metrics to ensure all are being met.
  • Scheduling and facilitation of provider, and quality meetings, including PowerPoint Presentations, minutes and follow-up.
  • Work in conjunction with Chief Clinical Officer to ensure Board Report is ready for presentation monthly.
  • Ongoing monitoring of Pathways program, and patient navigator work.
  • Continual work on meeting the PCPCH metrics and benchmarks with consistent efforts to proceed to level V.
  • Other duties as assigned.



Always demonstrate the highest performance and behavior standards. Share responsibility and expect others to be accountable.


Demonstrate a proactive approach to problem identification and solutions. Be innovative and solutions oriented, improving processes while reducing costs. Demonstrate appropriate time-management skills. Optimize the use of available resources.

Be a Team Player

Support and assist your team members. Be available to help, and learn from your team. Keep an open mind to feedback and earn trust of staff.


Keep your promises, commitments, and confidences. Be honest and straightforward dealing with all issues fairly and consistently.


Adhere to all state and federal regulations relating to your position including the Health Insurance Portability and Accountability Act (HIPAA), Fraud & Abuse and Occupational Safety and Health Administration (OSHA) laws. Abide by Company policies and procedures at all times.

  • Working with a variety of personalities, maintaining a consistent and fair communication style.
  • Satisfying the needs of a fast paced and challenging company.
  • Working with RHC policies and State guidelines to ensure compliance.
  • Working to maintain metrics and implement workflows that support the CCO goals and objectives.

  • RHC certification or experience in Rural Healthcare preferred.
  • A minimum of 5 years experience in a clinic or hospital administrative position.
  • Bachelors degree in Healthcare Administration, Business Administration or related field.
  • Outstanding written and verbal communication skills.
  • In-depth knowledge of healthcare regulations and medical terminology.
  • Proven experience with administrative and accounting processes.
  • Problem solver with good time-management abilities.


Typical office environment requiring standing, sitting, walking, bending, and lifting up to 25 pounds. May be exposed to patient and environment conditions such as unpleasant sights, smells and contagious diseases.


Posted: 2021-06-04 Expires: 2021-07-06

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Clinic Administrator

Umpqua Health
Roseburg, OR 97470

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