Client Success Analyst Charlotte, NC

The Client Success Analyst will handle client inquiries and add-on projects while providing a high level of technical support to the Intapp user community. This full-time position offers a strong career growth opportunity to develop valuable professional services skills working among an enthusiastic team when offices reopen. The analyst will ensure all high priority issues are addressed in a timely and efficient manner.

What you'll do:

• Consultative Support: The Analyst is expected to fully learn the DealCloud products and services, and will be responsible for offering client best practices and a consultative approach to ongoing client support
• Client Education: Assist clients with questions regarding training, platform configuration, work flow and new processes
• Client Satisfaction and Product Adoption: The Analyst must ensure that his/her assigned clients are raving fans of the product, service and company. You will analyze success metrics to determine adoption trends and collaborate with the Client Advisory team on how to improve adoption for specific clients
• Quality: The Analyst will be responsible for delivering an exceptional level of solution quality in the eyes of our clients

What you'll get:

• Competitive compensation
• Challenging and rewarding work
• Generous benefits package
• An incredible team of smart people to work with

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What you'll need:

• Client Success or Technical/Product Support experience required
• Strong Excel skills and competency with Windows OS and Microsoft Office suite required
• An undergraduate business, computer science degree or other related degrees or experience
• Strong written and verbal communication skills, and be able to work effectively in partnership with clients
• Superior troubleshooting, evaluative, and technical problem-solving abilities
• Self-motivated, strong work ethic, and a whatever it takes to get it done mentality
• Willingness to roll-up up your sleeves to get the job done while contributing to the overall success of the company
• Strong organizational skills and is an effective planner

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