1+ months

Client Appreciation Specialist

Marmoset LLC
Portland, OR 97214
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Marmoset is seeking a Client Appreciation Specialist

Marmoset is an open, inclusive company committed to fostering a diverse, equitable workplace. The Client Appreciation Specialist's primary responsibility is to curate, organize, package and ship all of Marmoset's gifting efforts, consistent with a strategy and philosophy around Client Appreciation. This role is a mix of 25% creativity and collaboration, 50% focused and independent packing/shipping/receiving work, and 25% admin/tracking/reporting work. The role requires a highly motivated self-starter with ambitious fire-in-the-belly energy, strong communication and collaboration skills, and good taste at the intersection of pop culture, style and gifting. These strategies and activities require a high degree of process, tracking, reporting and communication and accountability of a 6-figure annual budget. This position reports to the Business Development Team Leader and works closely with the Creative Services Team to ensure all of Marmoset's gifting, mailings, cards, etc are personal, impactful, and positively reflect Marmoset's purpose, values and brand.

This role must be able to lift up to 50 pounds and must work in Portland, Oregon.


Basics: Details are your middle name, and you're exceptional at keeping track of and organizing a lot of them. You work well both independently and collaboratively. You're inspired by thoughtful appreciation and the art of hand-written notes. You have a drive for organization that keeps you learning and developing new systems and processes while also seeking out ways to keep things tidy and orderly around you. You take lots of notes and find joy in the act of giving.

Personality: You're a self-starter with a contagious can-do attitude. You welcome criticism, often seek feedback and embrace accountability. You're quick to ask for help and also to offer help. Driven by results and purpose.

Highly organized and detail-oriented. Not afraid to take on new projects and collaborate with a variety of teams.

Abilities: Gift-giving is your gift. You're independent and able to keep track of lots of details and information. You embrace frequent reporting and accountability. You're a team player, intrinsically motivated by helping everyone win. Excellent communicator, strong researcher, attentive listener. You don't hesitate to roll up your sleeves and work in the trenches. You're undaunted by building cardboard boxes for days and slinging unwieldy tape guns.

Experience: You have experience in an administrative role and are comfortable doing a high volume of data entry, packaging, shipping/receiving. You've worked on a team where your attention to detail and highly organized attributes have made an impact.

Passion + Purpose: Values matter to you. Equity matters to you. You aspire to make a positive impact in the world. You want to be part of a fun, familial, creative company that cares deeply about community.

Pay: Entry-level role with commensurate compensation.


Marmoset is a proud Equal Opportunity employer, celebrating a diverse, inclusive community of different kinds of people, cultures and stories.

Launched in 2010, Marmoset is a Portland, Oregon creative music licensing agency.

Beyond a creative agency, Marmoset's core purpose is Be Community - working to impact artists and community partners. In 2019 Marmoset became the first certified B Corp in our industry, striving for a greater good, where equity and community impact are the center of our target.

Check out the 2020 Marmoset Transparency Report for a summary of the work we've done, and where we hope to be for a brighter future: https://www.marmosetmusic.com/journal/2020-annual-transparency-report/

A diverse and inclusive work environment that's fun, offers flexibility and cares deeply about our employees and what we do.

Marmoset has ranked in Fastest Growing Companies in Oregon, 100 Best Companies to Work for in Oregon, and INC Magazine's Best Places to Work.

Benefits: Generous PTO, flexible work environment, one month paid sabbatical after 4 years (and more at 7 and 10 years!). Paid parental leave. Paid volunteer days and creative days. Donation matching. Technology allowance, WFH stipend, continuing education assistance. Generous profit sharing. Medical, vision and dental premiums paid 100%. Complementary care, FSA, life insurance, matching 401K. HRA for alternative care, orthodontics. And much more!

Culture: Marmoset fosters a progressive culture with a high degree of collaboration and a level of care that's hard to find. See more info about our culture under the Worth knowing header below.

Because we're a growing company, this opportunity has the potential to evolve in a variety of ways and will at times require a high degree of flexibility and juggling, depending on what needs to be done.

Worth knowing: At Marmoset, being aligned on our shared purpose and core values is more important than credentials, accolades or experience. People, quality of life and relationships matter most. Period. We're a close-knit group of people and we're committed to maintaining a positive, healthy, high functioning and even fun culture. We're a highly transparent organization that's big on feels, making a difference in the world, creating safe space for everyone and we're not afraid to get real and talk about life. Here are Marmoset's purpose and core values, as defined by our staff:

Purpose: Be community

Core Values:

  • We are team players.
  • We are buoyant and committed.
  • We respect and embrace our differences.
  • We listen, learn and grow.
  • We have fire in the belly.

We work to keep these core values and purpose ever-present in all that we do and we let them be a filter we use to make decisions and help us do better work.

Marmoset provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), age, disability, genetic information, citizenship status, veteran status, gender identity/expression, sexual orientation, and marital or family status, political affiliation or activities, military service, domestic violence victim status, equal pay, or any other status protected under applicable federal, state and local laws. Marmoset's commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.

And we're serious about it. We walk what we talk. We're committed to fostering a diverse, inclusive and equitable workplace. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We would encourage you to apply, even if you don't believe you meet every one of our qualifications described.


Please submit a 1 page resume, a 1-2 page letter of interest and at least 3 references - all in PDF format.

In your letter of interest, feel free to elaborate on your experience and your story so we can get to know you better, such as:

Tell us about your personality. How would others describe you?

What is your superpower? What is your kryptonite?

What sort of tools and systems do you use to stay organized?

Give us an example of a time you went above and beyond for a client and what your motivation was for that.

Tell us about how you connect with Marmoset's core values and purpose.

Most importantly, how do you see yourself making an impact at Marmoset?

Additionally, in your letter of interest, please be sure to include a statement of purpose (100 words maximum). You can tell us about your personal purpose, professional purpose, or a combination of both. It's up to you!

We will review candidates on a rolling basis as applications are received, so don't wait until the last minute. Please apply as soon as you can and carefully follow the application guidelines. Applications that don't strictly follow the above guidelines may not be considered.

If you have any questions, please reach out to us at [email protected] ; please do not call.


Posted: 2021-04-06 Expires: 2021-05-08

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Client Appreciation Specialist

Marmoset LLC
Portland, OR 97214

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