10 days old

CCR Manager & Family Life Coach

Catholic Charities of Central Colorado, Inc.
Colorado Springs, CO 80903
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The CCR Manager & Family Life Coach provides comprehensive voluntary services for 40-50 families screened out of child protective services in El Paso County through the Colorado Community Response (CCR) program. The primary focus of CCR is to engage families and connect them to community services to prevent deeper penetration into the child welfare System. The CCR Manager & Family Life Coach will offer education and support services to parents, using strength-based practices. Responsibilities include conducting initial and follow-up assessments; working cooperatively with other agencies to link families to financial services and community resources that meet the parents' expressed needs; and providing direct services and accurate data entry to track and record contacts. Flexible schedule required as this position will work occasional evenings and weekends as needed.

Essential Duties

  • Engage and interview families for program enrollment and provide needs assessment using the CFSA2. Offer case management services, and follow-up contacts to assess goal attainment and need for further referrals. Manage a case load of 11-15 families at a time.
  • Conduct home visits or other location convenient for family (weekly, semi-monthly, monthly) as determined by family to provide needs assessment, establish client rapport, set family-centered and strengths-based service plan, and provide direct services and follow-up to assigned families.
  • Follow-up contacts to assess goal attainment and need for further referrals and providing resources that may not be available in the community such as, financial planning, parenting skills and communication skills.
  • Arrange community referrals for services to maintain a safe environment and enhance child and family wellbeing. Referrals include meeting basic, safety, social, esteem, and cognitive needs of individuals within the family and/or the family as a whole. Intensive follow-up required for any referrals provided.
  • Develop effective case plans for families regarding parenting skills, family problems, economic stressors, parent/child relationships and community connectedness. Work toward keeping children safe in their home and the community. Participate in ongoing trainings and be responsible for following Quality Standards for Family Strengthening & Support and Trauma-Informed Care.
  • Supervision: Participate in hiring decisions for CCR staff. Provide regular supervision to assigned staff. Complete performance evaluations on staff reports that include any disciplinary measures and documented performance issues and recommended course of action to direct supervisor and senior leadership. Manage CCR program and functions.
  • Be available to provide emergency supervision to Life Coaches in all programs when Director is absent.
  • Participate in state meetings and trainings, with the approval of supervisor, in order to implement new and ongoing rules and regulations.
  • Provide advocacy to entities involved with family, based on family needs, including but not limited to welfare and public benefit agencies, landlords, and educational entities.
  • Call referred families for program enrollment, offering case management and program services.
  • Report to supervisor including information on number of referrals received, home visits completed, allocation of flex funds as part of report sent to funders and research team.
  • Maintain accurate reports and database of client demographics and services provided for clients. Use forms from Colorado Department of Human Services to collect demographic and program information, for appropriate documentation of case plans, recommendations, contacts, assessments, family engagement activities, etc. Assist with tracking expenditures/revenues to comply with program budget.


  • Good computer skills, including word processing and ability and to learn Salesforce & FRCAforce databases.
  • Knowledge of family dynamics, systems theory, domestic violence, and social work theory/ practice.
  • Ability to engage, foster, and maintain effective working relationships with a broad variety families.
  • Knowledgeable and understanding of Trauma Informed Care principles/practices and Motivational Interviewing, and/or will take initiative toward self-directed learning of these.
  • Knowledge of child development and strength-based family support practices and ability to use these practices when working with families and co-workers.
  • Knowledge of social issues such as poverty, gender bias, domestic violence, alcohol and other drug abuse, child maltreatment prevention, cultural diversity, etc.
  • Knowledge of community resources and systems.
  • Ability to demonstrate commitment to developing community members' potential, prosperity and protection with demonstrated understanding of cultural awareness.

Work Environment

  • A majority of the assigned duties are performed in an office environment.
  • The employee is subject to both inside and outside environmental conditions.
  • Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this position.

This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions.

  • Bachelor's degree in Human Services, Social Work or related field, or a combination of experience and/or education equal to two years.
  • Two years of full-time experience working with direct client/family interaction, as well as some previous supervisory experience
  • Bilingual English/Spanish preferred.
  • Fingerprint and background clearance required.
  • Transportation and valid driver's license required.
  • Work ethic that exemplifies enthusiasm, teamwork, and self-motivation.
  • Strong interpersonal and human relations skills with flexibility, adaptability and ability to multi-task.
  • Ability and willingness to work within the established structure of Catholic Charities and a Family Development approach strengthening families and building support systems.
  • Demonstrated ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and other community members.
  • Excellent communication (verbal and written), problem solving, listening, and interpersonal skills, with the ability to form and maintain positive work relationships.
  • Required to drive to meet with families and attend other meetings/training workshops.
  • Occasional evenings and weekends are required to accommodate family schedules, meetings, and special events.


$38,398 - $39,500 DOE

Position Classification


Full Time: 40 hours per week

Schedule: Monday - Friday 8:00 am - 5:00 pm


FT Eligible Package: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Time Off

Equal Employment Opportunity

Catholic Charities of Central Colorado is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, military status, genetic information, or any other status protected by applicable federal, state or local law. Applicants and employees need not be Catholic. However all employees are governed by Canon Law or the teachings of the Catholic Church.


Posted: 2021-06-03 Expires: 2021-07-05

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CCR Manager & Family Life Coach

Catholic Charities of Central Colorado, Inc.
Colorado Springs, CO 80903

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