27 days old

Care Coordinator

Pinnacle Treatment Centers, Inc.
Mt Laurel, NJ 08054
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  • Job Code
    112287028


Customer Service
Mt. Laurel, New Jersey

Position Summary: The Care Coordinator is responsible for the timely response to call center inquiries in order to facilitate and coordinate the admission of those seeking treatment at a PTC facility.

Tasks and Responsibilities:
  • Receive and process inbound inquiries from phone, email, and chat.
  • Assess potential patients treatment needs, locating facility and level of care that coincide with patient's clinical and medical needs.
  • Document patient assessment accurately and promptly into system of record, ensuring all pertinent information is inputted in quick and efficient manner.
  • Understand patient's insurance eligibility and benefits.
  • Determine patient's insurance eligibility and benefits, assessing viable options for treatment within Pinnacle Treatment Centers.
  • Collect patients financial responsibilities, including; deductibles, copays, coinsurance and out of pocket
  • Work with Pinnacle Treatment Centers to locate available beds and schedule admissions.
  • Coordinate admissions schedules and sets up patient transportation as needed.
  • Excel in teamwork, working in unison with all Pinnacle Treatment Centers staff to ensure positive patient.

Education/Experience:

Required:
  • High school or GED Required.
  • Proficiency in Microsoft Excel and Office

Preferred:
  • 1 or more year(s) of experience in substance abuse/mental health field.
  • Call Center experience.
  • Experience and/or knowledge of the treatment industry.
  • Ability to connect and empathize with patients and families seeking treatment.
  • Experience working with a team setting.

Knowledge/Skills/Abilities:
  • Ability to work cohesively with others while maintaining personal tasks.
  • Ability to adapt and change focus to new tasks or goals.
  • Ability to negotiate or overcome barriers.
  • Attentive documentation skills.
  • Demonstrate excellent interpersonal communication skills.
  • Ability to motivate those seeking treatment.
  • Accurate and fast computer .
  • Ability to work weekends and evenings.


We are an Equal Opportunity Employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.

PI112287028

<br/><br/>Customer Service<br>Mt. Laurel, New Jersey<br/><br/><strong>Position Summary: The Care Coordinator is responsible for the timely response to call center inquiries in order to facilitate and coordinate the admission of those seeking treatment at a PTC facility.</strong><br><br><strong>Tasks and Responsibilities:</strong><br><ul><li>Receive and process inbound inquiries from phone, email, and chat.</li></ul><ul><li>Assess potential patients treatment needs, locating facility and level of care that coincide with patient's clinical and medical needs.</li><li>Document patient assessment accurately and promptly into system of record, ensuring all pertinent information is inputted in quick and efficient manner.</li><li>Understand patient's insurance eligibility and benefits.</li><li>Determine patient's insurance eligibility and benefits, assessing viable options for treatment within Pinnacle Treatment Centers.</li><li>Collect patients financial responsibilities, including; deductibles, copays, coinsurance and out of pocket</li><li>Work with Pinnacle Treatment Centers to locate available beds and schedule admissions.</li><li>Coordinate admissions schedules and sets up patient transportation as needed.</li><li>Excel in teamwork, working in unison with all Pinnacle Treatment Centers staff to ensure positive patient.</li></ul><br><strong>Education/Experience:</strong><br><br><strong>Required:</strong><br><ul><li>High school or GED Required.</li><li>Proficiency in Microsoft Excel and Office</li></ul><br><strong>Preferred:</strong><br><ul><li>1 or more year(s) of experience in substance abuse/mental health field.</li><li>Call Center experience.</li><li>Experience and/or knowledge of the treatment industry.</li><li>Ability to connect and empathize with patients and families seeking treatment.</li><li>Experience working with a team setting.</li></ul><br><strong>Knowledge/Skills/Abilities:</strong><br><ul><li>Ability to work cohesively with others while maintaining personal tasks.</li><li>Ability to adapt and change focus to new tasks or goals.</li><li>Ability to negotiate or overcome barriers.</li><li>Attentive documentation skills.</li><li>Demonstrate excellent interpersonal communication skills.</li><li>Ability to motivate those seeking treatment.</li><li>Accurate and fast computer .</li><li>Ability to work weekends and evenings.</li></ul> <br><br>We are an Equal Opportunity Employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.<br/><br/> <img src="https://analytics.click2apply.net/v/j7nrAlt85X1qHRZ6uxznz"> <p>PI112287028</p>
Posted: 2019-07-25 Expires: 2019-08-26

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Care Coordinator

Pinnacle Treatment Centers, Inc.
Mt Laurel, NJ 08054

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