1+ months

Care Coordinator

Pinnacle Treatment Centers, Inc.
Mt Laurel, NJ 08054
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  • Job Code
    109100113


Customer Service
Mt. Laurel, New Jersey

Duties and Responsibilities:
  • Provide leadership and feedback to care coordinator staff.
  • Assist in the receiving and processing of inbound inquiries from phone, email, and chat.
  • Assist care coordinators with potential patients treatment needs, locating facility and level of care that coincide with patient's clinical and medical needs.
  • Coordinate with our local facility admissions, clinical, and management staff as needed for patient admissions and general inquiries.
  • Monitor and maintain tracking of potential admissions to Pinnacle Treatment Center facilities.
  • Understands patient's insurance eligibility and benefits.
  • Determine patient's insurance eligibility and benefits, assessing viable options for treatment within Pinnacle Treatment Centers.
  • Train and coordinate new hires through the education process.
  • Leverage prior experience to improve current process(s).
  • Review care coordinators work, providing feedback and coaching when necessary.
  • Works with Pinnacle Treatment Centers to locate available beds and schedule admissions.
  • Coordinates admissions schedules and sets up patients transportations as needed.
  • Work with Call Center Director to coordinate and implement strategies that motivate and incentivize care coordinators.
  • Assist in managing schedules for 24X7 Contact Center.
  • Perform quality assurance checks and monitor metrics to assure Contact Center SLAs are met.
  • Perform care coordinator responsibilities if and when needed.
  • Other duties as assigned.

Qualifications Required:
  • Bachelor's Degree or related experience.
  • 2 or more years of experience in substance abuse/mental health field.
  • Call Center background.
  • Proficiency in Microsoft Excel and Office.
  • Must be at least 18 years of age and must be able to successfully pass a background check and drug screen.

Preferred:
  • Experience and/or knowledge of the treatment industry.
  • Ability to connect and empathize with patients and families seeking treatment.
  • Experience supervising and providing feedback to employees.
  • Experience using electronic health records (EHR).
  • Experience with Salesforce.
  • Knowledge of call routing telephony platforms.


We are an Equal Opportunity Employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.<br/><br/>Customer Service<br>Mt. Laurel, New Jersey<br/><br/><strong>Duties and Responsibilities:</strong><br><ul><li>Provide leadership and feedback to care coordinator staff.</li><li>Assist in the receiving and processing of inbound inquiries from phone, email, and chat.</li><li>Assist care coordinators with potential patients treatment needs, locating facility and level of care that coincide with patient's clinical and medical needs.</li><li>Coordinate with our local facility admissions, clinical, and management staff as needed for patient admissions and general inquiries.</li><li>Monitor and maintain tracking of potential admissions to Pinnacle Treatment Center facilities.</li><li>Understands patient's insurance eligibility and benefits.</li><li>Determine patient's insurance eligibility and benefits, assessing viable options for treatment within Pinnacle Treatment Centers.</li><li>Train and coordinate new hires through the education process.</li><li>Leverage prior experience to improve current process(s).</li><li>Review care coordinators work, providing feedback and coaching when necessary.</li><li>Works with Pinnacle Treatment Centers to locate available beds and schedule admissions.</li><li>Coordinates admissions schedules and sets up patients transportations as needed.</li><li>Work with Call Center Director to coordinate and implement strategies that motivate and incentivize care coordinators.</li><li>Assist in managing schedules for 24X7 Contact Center.</li><li>Perform quality assurance checks and monitor metrics to assure Contact Center SLAs are met.</li><li>Perform care coordinator responsibilities if and when needed.</li><li>Other duties as assigned.</li></ul><br><strong>Qualifications </strong><strong>Required:</strong><br><ul><li>Bachelor's Degree or related experience.</li><li>2 or more years of experience in substance abuse/mental health field.</li><li>Call Center background.</li><li>Proficiency in Microsoft Excel and Office.</li><li>Must be at least 18 years of age and must be able to successfully pass a background check and drug screen.</li></ul><br><strong>Preferred:</strong><br><ul><li>Experience and/or knowledge of the treatment industry.</li><li>Ability to connect and empathize with patients and families seeking treatment.</li><li>Experience supervising and providing feedback to employees.</li><li>Experience using electronic health records (EHR).</li><li>Experience with Salesforce.</li><li>Knowledge of call routing telephony platforms.</li></ul> <br><br>We are an Equal Opportunity Employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.<br/><br/> <img src="https://analytics.click2apply.net/v/z1YwKMUKPE6dc7oqibkmk">
Posted: 2019-04-09 Expires: 2019-06-10

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Care Coordinator

Pinnacle Treatment Centers, Inc.
Mt Laurel, NJ 08054

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