1+ months

Associate CRM Account Manager

Campus Management
Cincinnati, OH 45241
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  • Job Code
    113717516
Campus Management

The Associate Account Manager (AAM) is responsible for managing a region of assigned accounts. The primary role of the AAM is to serve as the principal point of contact for the client by ensuring the customer’s needs, requests, and expectations are met and in accordance with the contract. The AAM’s first business objective is to secure contract renewals and customer retention within the AAM’s assigned territory. The AAM’s secondary objective is to identify upsell opportunities and work with the CMC account management and sales teams to coordinate hand-offs.

Essential Job Responsibilities

  • Handles the required administrative components for all contract renewals within the assigned territory.
  • Establishes a relationship with primary client contacts and decision-makers within assigned accounts, and maintains frequent communications.
  • Acts as a liaison between primary client contacts and internal CMC staff who service and support the client.
  • Acts as “Voice of the Customer” and communicates the client’s interests and needs to other CMC departments.
  • Works closely with the CMC service organization to maintain a continuous knowledge of account status in order to identify potential issues and/or opportunities within or related to the client.
  • Identifies at-risk accounts and is accountable for managing the escalation process, to include immediate actions, by leveraging all required CMC resources.
  • Identifies, handles and serves as principal point of contact any account escalations.
  • Identifies potential upsell opportunities to include migrations to new solutions.
  • Coordinates with CMC senior account manager and sales team members to identify opportunities and sales leads.
  • Documents all customer-related activities for each client with the CMC internal systems.
  • Coordinates with CMC stakeholders to plan and executive client initiatives (webinars, workshops, events, conferences, campaigns, communications, etc)
  • Stays well informed about current higher education and EdTech industry trends
  • Completes and successfully passes all required certifications to demonstrate a working knowledge of CMC products.
  • Possesses and maintains knowledge of the required CMC products and solutions in order to recommend best practices and suggestions to clients.

  • Bachelor’s Degree required
  • 1-3 years professional working experience
  • Experience working…
    -at a college or university preferred
    -at college or university admissions office a plus
    -SaaS and Cloud-Based Solutions a plus
  • Highly organized, detail oriented, responsive to customer issues
  • Ability to learn quickly and adapt to change
  • Ability to work within a team and collaborate with others
  • Strong computing skills and ability to grasp software functionality critical to day-to-day job functions
  • Strong interpersonal, communications (both verbal and written) and listening skills
  • Knowledge of college admissions life cycle and operations is a plus
  • Knowledge of enterprise software a plus
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

PI113717516

Campus Management<p><span>The <strong>Associate Account Manager (AAM)</strong> is responsible for managing a region of assigned accounts. The primary role of the AAM is to serve as the principal point of contact for the client by ensuring the customers needs, requests, and expectations are met and in accordance with the contract. The AAMs first business objective is to secure contract renewals and customer retention within the AAMs assigned territory. The AAMs secondary objective is to identify upsell opportunities and work with the CMC account management and sales teams to coordinate hand-offs.</span></p> <p><span> </span></p> <p><strong style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;"><span style="text-decoration: underline;">Essential Job Responsibilities</span></strong></p> <ul> <li>Handles the required administrative components for all contract renewals within the assigned territory.</li> <li>Establishes a relationship with primary client contacts and decision-makers within assigned accounts, and maintains frequent communications.</li> <li>Acts as a liaison between primary client contacts and internal CMC staff who service and support the client. </li> <li>Acts as Voice of the Customer and communicates the clients interests and needs to other CMC departments.</li> <li>Works closely with the CMC service organization to maintain a continuous knowledge of account status in order to identify potential issues and/or opportunities within or related to the client.</li> <li>Identifies at-risk accounts and is accountable for managing the escalation process, to include immediate actions, by leveraging all required CMC resources.</li> <li>Identifies, handles and serves as principal point of contact any account escalations.</li> <li>Identifies potential upsell opportunities to include migrations to new solutions.</li> <li>Coordinates with CMC senior account manager and sales team members to identify opportunities and sales leads.</li> <li>Documents all customer-related activities for each client with the CMC internal systems.</li> <li>Coordinates with CMC stakeholders to plan and executive client initiatives (webinars, workshops, events, conferences, campaigns, communications, etc)</li> <li>Stays well informed about current higher education and EdTech industry trends</li> <li>Completes and successfully passes all required certifications to demonstrate a working knowledge of CMC products. </li> <li>Possesses and maintains knowledge of the required CMC products and solutions in order to recommend best practices and suggestions to clients.</li> </ul> <br /> <ul> <li> Bachelors Degree required</li> <li>1-3 years professional working experience</li> <li>Experience working<br /> <span style="white-space: pre;"> </span>-at a college or university preferred<br /> <span style="white-space: pre;"> </span>-at college or university admissions office a plus<br /> <span><span style="white-space: pre;"> </span>-SaaS and Cloud-Based Solutions a plus</span></li> <li>Highly organized, detail oriented, responsive to customer issues</li> <li>Ability to learn quickly and adapt to change</li> <li>Ability to work within a team and collaborate with others</li> <li>Strong computing skills and ability to grasp software functionality critical to day-to-day job functions</li> <li>Strong interpersonal, communications (both verbal and written) and listening skills</li> <li>Knowledge of college admissions life cycle and operations is a plus</li> <li>Knowledge of enterprise software a plus </li> </ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. <img src="https://analytics.click2apply.net/v/k58DmNiPwQBrH7A8i4RBM"> <p>PI113717516</p>
Posted: 2019-09-16 Expires: 2019-10-18

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Associate CRM Account Manager

Campus Management
Cincinnati, OH 45241

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